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and new growth. <br /> One fnult of today's lar�er telecommunications companies us d�at d�ey do not effectively listen to their customers and <br /> explore tlieir needs. Complaints are sent to die complaint departrnent. Complaints must be seen as opportunities anci <br /> as a means to really impressing customers. This results in customer retention which is a major problem in cellular <br /> telephone secvice today. <br /> ��Cupyri�hl !>96-Brran Newman, al!rrgh�s resen�ed. No par�of thrs clocu�ne�t�may be reproduced rn mholc or i�r <br /> ��ar!by a�t��means wilhvr�!�he expressed�vrr1len pernrissiar of tlre arNhnr. <br /> if you are invoived in PCS as an individual or firm and wotild like to establish links or advertise on l'Jre 1'�.S l'age, <br /> send email to berPenk. Your comments on t1�is information is also wetcome. <br /> , . _. _ .. _._ . ..---._ .. <br /> !CvberPeuk f/nnre Pat�e he PCS Pa e I <br /> �C�pyright !J)6-CyberYeak <br /> iUDIGY �A Wab Browser: Speclfic Information on PCS (http://www.cyberpeak.com/PCS/PC3_spec.htm) Paqe 8 <br />