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Item Coversheet Page 1 of 2 <br /> � <br /> Financial Management <br /> DATE: 3/17/2016 <br /> MEMO: Letter to City Council Financial Management Department Letter#2016-OS <br /> TO: Honorable Mayor Moore Wolfe and City Council Members <br /> FROM: Tim Gleason,City Manager <br /> Gregg Zientara,City Treasurer&Director of Finance <br /> SUBJECT: RESOLUTION AUTHORIZING CITY MANAGER TO PURCHASE TYLER TECHNOLGIES UTILITY <br /> BILLING CIS SOFTWARE AND RELATED DEPLOYMENT SERVICES <br /> SUMMARY RECOMMENDATION: <br /> City Administration recommends City Council approval of the attached Resolution approving the purchase of Tyler Technologies <br /> Utility Billing CIS Software and related deployment services, upgrading the current City customer service system to enable <br /> increased customer service capabilities to customers. <br /> BACKGROUND: <br /> The current Tyler Technologies Utility Billing software utilized by the City is obsolete and prevents the City Utility Customer <br /> Service organization to provide state of art and efficient utility billing services to customers. <br /> The current system in use by the City is obsolete. Tyler Technologies has suspended improvements and enhancements to the <br /> system. <br /> Therefore, in order to ensure efficient and state of art utility billing services to customers, it is necessary to upgrade the system in <br /> use. <br /> Implementation of the new CIS Utility Billing system will allow Utility Customer Service to provide enhanced services to <br /> customers,including: <br /> • Ability to e-mail account information directly to customers, <br /> • Group billing, <br /> • Budget billing, <br /> • Scheduling tool for operations, <br /> • Credit scoring tied to deposit billing, <br /> • Improved CSR processing capabilities, <br /> Cost of the upgraded software is$26,775,with data conversion and deployment costs projected <br /> to be$12,050,for a total cost of$38,825. <br /> Annual recurring software maintenance fee will be $12,021 as new expense replacing the current annual recurring software <br /> maintenance fee of$11,448,representing an increase annual cost of$573. <br /> All monies have been included within the 2016 budget approved the City Council. <br /> POTENTIAL OBJECTIONS: There are no known objections to this resolution request. <br /> INPUT FROM OTHER SOURCES: No input from other sources <br /> STAFF REFERENCE: Tim Gleason,City Manager Gregg Zientara,City Treasurer and Director of Finance <br /> BUDGET/TIME IMPLICATIONS: None <br /> ATTACHMENTS: <br /> Description Type <br /> https://decatur.novusagenda.com/AgendaWeb/CoverSheet.aspx?ItemID=488 3/21/2016 <br />