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1 to put a driver behind the wheel who may be a <br /> � 2 nuisance or something to the customer we haul . <br /> 3 We handle, roughly, 800 to 1, 000 trips a day, and <br /> 4 I am sure that that ' s the same case here . They <br /> 5 handle 7 to 800 trips a day here . I know they <br /> 6 do . And when you only get a few handfuls of <br /> 7 complaints that they have here, that ' s lucky . I <br /> 8 get a lot . I hate to say that . I get a lot of <br /> 9 complaints because it ' s hard to handle the size <br /> 10 of the city in Springfield with all the building <br />, 11 going on the west side . It ' s really spread out . <br /> 12 Decatur is still compact, in a way, so they can <br /> � 13 service it better than I can. What I am saying, <br /> 14 it takes 15 minutes, 25 minutes to get a good -- <br /> 15 a cab . And I am there myself to operate the <br /> 16 dispatch system. I dispatch cabs 10 to 12 hours <br /> 17 a day myself, just about six or seven days a <br /> 18 week . I try to give the best service I can, and � <br /> 19 I know my daughter Vicky is doing the same thing <br /> 20 here for you people . If you don' t have the help <br /> 21 and drivers out there, it ' s tough. I scratch my <br /> 22 head every day, " I need more help, I need more <br /> 23 help. " I have asked the City -- as you probably <br /> 24 heard, about a year ago, we were in conflict with <br /> � <br /> ANCHOR COURT REPORTING 19 <br /> (217 ) 428-0946 * * * (800) 774-8374 <br />