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EXHIBIT A <br /> GALLAGHER SERVICES <br /> 1. Consult with the Client and formulate a marketing strategy that focuses on delivering the <br /> most cost effective risk management strategy and structure given the current market <br /> conditions. <br /> 2. Summarize the results of executing the market strategy developed with the Client and <br /> present a formal proposal within the proposed time frames. <br /> 3. Periodically review and revise, if necessary, processing procedures to handle the Client's <br /> additions, deletions, alternatives, etc. <br /> 4. Manage and facilitate correcting any service deficiencies of Gallagher or Gallagher Bassett <br /> Services, Inc. as experienced by the Client. <br /> 5. Review and summarize claim frequency and severity trends and information experienced <br /> by the Client during the year. <br /> 6. As far as practicable, alert the Client to changes in State and Federal law that may affect <br /> the Client's risk management program. <br /> 7. Process requests from third parties for information on program details and verification of <br /> coverages. <br /> 8. Provide consultation to the Client on special exposures, on interpretations of existing <br /> coverage, and on the desirability and/or feasibility of any and all potential program <br /> changes. <br /> 9. At the Client's request, place coverage for the Client's operations and exposures that are <br /> not eligible for the self-insurance program. <br /> 10. Ensure that any return premium, dividend, claim payment or other payment due the Client <br /> from any excess carrier or service provider is forwarded to Client in a timely fashion. <br /> 11. Share with the Client relevant industry or coverage information that can be useful in any � <br /> facet of its risk management program. <br /> 12. Act as the Client's intermediary in the resolution of excess insurance coverage questions, <br /> as the need arises. <br />