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UA CF��LESI'STEIVIS OF TLLIIVOI.�
<br /> �3??SINFS4� PRACTTCE� FiNT� :�PERt1TING PHIL.OSOr H1'
<br /> ketriaed Ei�ril, 19$8
<br /> kef'ererice: Ordiriarice 80-138, Sectiori 2;3
<br /> Business office location: ?`L75 Iv�. Water Street, L�ecatur
<br /> �,-, �. n�.a � �
<br /> �%..::�:lt;.,:� �.+i1u3lE:: �c,7—��'fJ�)
<br /> NI�SIUh' STATEIvIEi��T
<br /> liA CablesS�st,ems of' I1linois is �•ammitted to providirig: hi�T't�
<br /> qualit3>, informative, er.t.ertaining, and exciting teievision
<br /> programrning and communication services at. � zair pric�e i.hrnugh
<br /> prompt, courieous, ancl accurate personal arid t,echnical service:
<br /> � �c�c�d r�cLurrt or, investmerit, to sj.ockhc�lde.rs; and r�ersonai anci
<br /> professionai opportunities �or g1•owth and satisfaction for i�s
<br /> staff.
<br /> E3ILLI1�1G AND ��fil'MEr?T PRACTICE�
<br /> Billing for services begins on the date ser�rice is
<br /> activated. Bills arF; issued morithlZ�, bi-monttil��, or semi-
<br /> annuallv, depending on ihe ievei of' service requested. After 1,he
<br /> first, montti of serzTice, bills are tZrpicall,y issued before ser�ti�•e
<br /> is rendered.
<br /> Al7 billin� guesii�ns anc�/or discrepancies are ati,emptec� to
<br /> be resolve� at the time oi' inguirt�, wiih cr•edit ;if applicatale,
<br /> issued immediat,e'z- to the customerfs accounL. If the c�u�stion i�
<br /> noi resolved io the custonier'� satisfaction, the customer may
<br /> ciescribe the pr�blem in W:'If.1X1�' arid mai7 i#, f,o: Business
<br /> Manager, liA Cables,ystems, 1275 N. Water, Decatur•, Illinois 62521.
<br /> E;very attempf, wil? bP mr�de to resvlve f.he problem withiri 5
<br /> business da�rs.
<br /> P�irments ma?� be m�de as follows: b�� mail to i,he Busine.�s
<br /> Ofzice or a Post C�ffice Bo�>, in person at �he Business Office
<br /> during normal bu�ines� hc>urs, ai, an,v Magria Bank office in
<br /> Decatur, or at a night paSrment bo�; locai,ed outside tne Business
<br /> Uffice.
<br /> If' 1.hE; f'ull r�iuc>urii, due is not r•eceived in the F3usiness
<br /> uffice before the next. billing cut-off dat,e (usuall�r bet.ween t,hP
<br /> 17th and `L4i.h of f,he mor�th), a reminder noti.ce is mailed to t.he
<br /> subscriber, Ser�-ice maSr iae disconnected for non-pavment at ansr
<br /> time af'ter the bill b�ca�ries thir.t,y (3U) or more days Past duc.
<br /> In addition to f,he reminder notice, a final noiice is sent,
<br /> and a U� Cable staff inember att.empts to �ric�ne the deliriquerit
<br /> subscri�er.
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