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JULIE Costs will be billed on a cost+ basis, as described above, based on tickets <br /> received monthly by DoIT from their locate service provider. DoIT will provide <br /> monthly ticket reports to the City of Decatur upon request. At any time the City <br /> may request historical ticket reports. <br /> (d) Any services outside of these scopes:Time and Materials <br /> (i) Material will be billed at cost, plus 20% (twenty percent).Time will be billed at <br /> current DoIT hourly rates. <br /> 2.2 All amounts due DoIT are payable in full within thirty(30)days from date of invoice ("Due <br /> Date"). Invoice amounts not paid on or before the Due Date shall bear interest at the rate of <br /> one and one-half percent(1.5%) per month or the highest lawful rate,whichever is lower. <br /> ARTICLE 3- FIBER MANAGEMENT SERVICES <br /> 3.1 During the Term of this Agreement, DoIT shall perform the following Fiber Management Services <br /> as described below: <br /> i) Networks Operations and Customer Support: <br /> (1) 24x7x365 Helpdesk at Communication Management Center monitoring the network and <br /> responding to alarms and customer calls; <br /> (2) Regional Technology centers provide local customer support; <br /> (3) Management/coordination of ongoing splice requests; <br /> (4) Management of fiber/conduit acceptance; <br /> (5) Management/coordination of third party contractors for splicing; <br /> (6) Coordination between maintenance contractor and customers for scheduled <br /> maintenance work; <br /> (7) Customer notifications/coordination for unscheduled maintenance work; <br /> (8) Management of locate contractor; <br /> ii) Maintenance: <br /> (1) Routine maintenance—patrol of network. Correcting potential hazards or deficiencies, <br /> for example, repairing or replacing damaged hand hole or man hole lids, replacing <br /> missing cable markers..; <br /> (2) Emergency repair and restoration - 24/365 call out to address service affecting <br /> conditions; <br /> 5 <br />