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• <br /> I Attachment B - Service Definitions <br /> Project Management <br /> Plan, schedule, and coordinate the activities that must be performed to complete the <br /> project and provide support services. <br /> Third-Party Support Renewals <br /> The supported system includes hardware and software that may have applicable support <br /> & extended warranty agreements that are provided by a third-party, such as the <br /> manufacturer or vendor/supplier. Once the initial installation's support/warranty <br /> period has expired, it is recommended that these agreements are maintained and <br /> renewed on a regular basis. If included in the Services& Fees section of this agreement, <br /> BWCSI will provide the renewals listed in the applicable Attachment E. <br /> Proactive & Preventative Maintenance <br /> General <br /> All services described within this "Proactive & Preventative Maintenance" Section will <br /> be provided by BWCSI for the specified fee regardless of actual hours of work performed. <br /> Proactive Maintenance <br /> BWCSI will continually monitor certain aspects (as listed in Attachments C, D, and E) of <br /> the IT infrastructure in order to avoid unexpected system shutdowns by resolving issues <br /> before they reach a critical nature. <br /> Preventative Maintenance <br /> BWCSI will perform periodic routine scheduled maintenance as specified in Attachment <br /> C. Upon completion of the scheduled service, BWCSI will provide the documentation as <br /> specified in Attachment C for that service. Scheduled services will be provided during <br /> Standard Hours if service does not significantly impact network performance. Scheduled <br /> services that may significantly impact network performance and are not urgently needed <br /> to maintain network security will be scheduled during other hours as agreed upon by <br /> BWCSI and the Owner. <br /> Page 3 of 6 <br />