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Attachment C - Service Details <br /> i -,, - -­____-, - -__ -­_­ - ­___ -,-- -- - '_ _­ --' ' ­_ _T -T <br /> Service Description Deliverable ; Induded <br /> Preventative Maintenance-Monthly <br /> Utilize SI's monitoring application to provide alerting and reporting on the <br /> I following critical services: <br /> SCADA Services(iFIX,WIN-911) <br /> • Performance/Windows Server Monitoring <br /> 0 Disk has a Bad Block-Alerts when"bad block"related <br /> strings are found in the logs that are collected(e.g.,"found <br /> a bad block on disk"or"read error at block"or"has a bad <br /> block") <br /> 0 Windows Services(iFIX,WIN-911)Not Running-Alerts <br /> when a Windows Service is not running(i.e.,status of <br /> "started-) <br /> 0 Windows Out of Memory-Alerts when memory exceeds a <br /> i threshold(percent)usage of physical memory(i.e.,does <br /> I not take swap space into iFIX) I Service Desk Incident& <br /> 0 Windows Automatic Service(iFIX,WIN-911)Not Running- Email/Phone Call Discussion <br /> Alerts when any service with Startup Type of"automatic"is <br /> not running <br /> 0 Windows CPU Usage over Threshold-Alerts when <br /> average CPU utilization exceeds a specified threshold <br /> (percent)for a specified number of minutes(the CPU <br /> utilization is measured as an average over all of the CPUs; <br /> in the computer) <br /> 0 Computer Shutdown or Reboot was Unexpected-Alerts <br /> when the server reboots or is shut down unexpectedly. <br /> 0 Windows Disk Free below a Percentage-Alerts when free <br /> disk space is below a specified percentage on directly <br /> attached hard disk drives <br /> Preventative Maintenance-Quarterly <br /> Firewall Maintenance <br /> • upgrade firmware <br /> review securityk%&backuconfi uration <br /> Radio Maintenance-Check signal strength&backup configuration <br /> Backup <br /> 9 upgrade firmware&check free space <br /> 0 check and backup qn ra LicLn <br /> 1­ _ c !qu_ _. ___ <br /> Servers,Workstations,Computers,&Laptops: <br /> 0 Perform updates for BIOS,drivers,firmware,etc. <br /> 0 Review Windows system logs <br /> Service Desk Incident with <br /> 0 Apply Windows updates <br /> 0 Check drive free space Recommendations <br /> 0 Verify&Update Anti-Virus Software <br /> 0 Verify Backups,if applicable <br /> * Backup SCADA Applications <br /> • Check I�P§ ion ry <br /> _ _ <br /> PLC,OIT,&Control Panel Maintenance <br /> • Check Battery&Control Panel UPS <br /> • Backup Program <br /> • Check status of fuses,circuit breakers,&surge protectors <br /> • Check control panel thermal management <br /> Check for environmental issues with water,moisture,dirt,dust etc. <br /> Documentation <br /> 0 Copy programs,configurations,&applications to BWCSI Server Updated documents. <br /> 0 Verify&Update network diagram <br /> Annually <br /> [_Renew Third-Party Support Contracts Contracts from OEM/Supplier <br /> Budget Planning&Cost Preparation(for following fiscal year) Budgetary Letter <br /> Page 4 of 6 <br />