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0 <br /> 11 <br /> CONCENTRIC <br /> INTEGRATIK} N <br /> Support Services Agreement 2019-2021 <br /> Qwner: City of Decatur, !llinois Concentric Job Number: 290Q31.00 <br /> Cancentric Integration, LlC {Concentric) agrees ta enter into a support agreernent with the Owner to pravide <br /> support services based an the "`Services" indicated below and in agreement with the Terms & Conditions and <br /> Service De�nitions. <br /> Sef VtC25 �t FC'2S <br /> � Fixed Fee Services indkates a fixed scape as described in the attached Service Definitions. Since the scope <br /> is negotiated upfront,we are able to establish this price at the beginning of the contract. <br /> ■ Retained Senrices denotes a variable scope determined by the Owner. Since the scope cannot 6e fixed at <br /> the beginning of the contract,#he fee is a lump sum amount against which labor will be billed on the basis <br /> o#our stendard hourly bitling ra#es for actual work time perfarmed plus reimbursement of out-of-packet <br /> expenses includin�travel costs. Labor rates differ for Concentric staff members. Retained Services are <br /> requested an a case-by-case basis and are approved by a responslbie representative of the Owner. <br /> • Please see the attached R.ate Sheet far our cu�rent hourly billing rates. Under this a�reement,there is a <br /> fixed discount on labor of 10%aff those siandard billing rates. Please nate that the rates listed on the <br /> attached rate sheet are aur current rates and may increase durin�the term of the project. <br /> s =�-3 �a� <br /> Fixed Fee Services <br /> Project Management � $6,150 <br /> _ <br /> Praactive Maintenance � $37,750 <br /> Technatogy&SCADA Budget Planning � $3,660 <br /> Third-Party Support Renewals � $22,545 <br /> Retained Services . <br /> Break—Fix{Repairs) ❑ <br /> improvements ❑ <br /> S�lied separately <br /> ,. _,.. . -.. . . at 5140/hour <br /> Consulting&Design ❑ <br /> Training ❑ <br /> Tofal Fee $70,iQ5 <br /> 8678 Ridgefield Rd.. Cryskal Lake.IL 60012•815-788-3600 • www.gaconcentric.com <br /> Exhiiiit A <br /> . <br />