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<br /> v�'��' �" Support Services Agreement 2019-2021
<br /> The following table details the Proactive services included under this Support Agreement,and at what
<br /> frequency*:
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<br /> ���° _��1�Y�� � � �'� MnuiaitY
<br /> Firewali Maintenance E ; ;`" ' �
<br /> • �PB�ade Firmware i � � � ",;�i��.,.,�., � � �
<br /> • Review Securi Lo &8acku Confi uration , � y "
<br /> __.__...__ .�.__�__,__...__p g ___,_..�.__..__._..__...._ �_.__.,__.._._: .� �.
<br /> Backup NAS � s ���"F,-:�,
<br /> ��� *.,
<br /> • Upgrade Firmware&Chetk Free Space � ❑ �`"��� -'X. "• � ' � � �
<br /> , _�n .:. .,,,-.
<br /> • Check and Back Up Configuration '�. 't�'�` �
<br /> . , ..P ::
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<br /> __.__�..._.._._.__....� x,��`:::. _ -
<br /> Servers: � ,� �?�9'�`"�;re - ,- __ ---
<br /> • Review Windows System Logs •: "`�'"'
<br /> ��::',}, ;
<br /> � S;P;a�„°d's'i
<br /> • Review Windows Services �.�- '
<br /> • APPIy Windows Updates ' �`,�'�'��=""- ! ;
<br /> �-�af�;��..::,
<br /> • Check Drive free Space � � ��,;����.;;�;; � � � � �
<br /> • Verify&Update Anti-Virus Software � ��`"�����"
<br /> ;�;:�::,,;:.�-,,:<-,
<br /> • Verify Backups Functioning Properly �
<br /> �s,,:p;�e.`.,,:
<br /> • Back Up SCADA Applications,if Applicable ! �.°�;� u��}��';;-
<br /> Check UPS Operation � �h`" �
<br /> �
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<br /> �. _ _______....._._�.` ->--- ----._.��;�:�,;.r.>.,. . .._
<br /> Servers: � ; `
<br /> • Perform Updates for BIOS,Drivers,Firmware,etc. ( ❑ � � � �,`.'��`-,�y � � '
<br /> • Review Server Ha�dware Operatlon ' � � J
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<br /> . ,
<br /> _ ._,____�____._..._.------______�_ ' t__.. _- , _- - ..� ..:v�,': .---
<br /> ___.._.
<br /> Serve�s: � �
<br /> • Perform Backup and Anti-Virus Software Version U grades. � � � ' � � � �
<br /> _._..__.___.__._._._._._..�____—.,___----__.;-..... _ .__. . _
<br /> Workstation Computers: f !
<br /> • App1y Windows Updates { � ; � I
<br /> �,,;�s�� � a ❑ ❑
<br /> • Verify&Update Anti-Vlrus Software ; i
<br /> ------ -----�------._�i.. '.� ,,
<br /> - --
<br /> PLC,OIT,&Control Panel Maintenance
<br /> • Check functionality of Control Panei UPS ! �
<br /> • Back Up Programs ; ; ; ;
<br /> • Check Status of Fuses,Circuit Breakers,&Surge Protectors � � �
<br /> • Check Control Panel Thermai Management ❑ � : � � ; � (�
<br /> • Check for Environmental Issues with Water,Moisture,Dirt, � I (
<br /> Dust,etc. ;
<br /> • Check for published PLC vulnerabilities and recommend � � �
<br /> upgrade(to be impiemented using Reactive hudgetj
<br /> - - �---_- -...._.___r.._._.___ __._ `
<br /> Radio Maintenance ��� ��V���» � � �
<br /> • Check signal strength and back up configuration � � ❑ i ❑ I ❑ � ❑ �.� .
<br /> , � ,_.
<br /> ._....__._.__:___._ _..__�_ ___._...__.__..__.._-- -
<br /> SCADA Alarm Testing {
<br /> • Manually test critical alarms(up to 50)from SCADA to E ❑ � � � ! � � �
<br /> ensure they continue to work properly � � ,
<br /> .�...._.,- _ -- =- �
<br /> SCADA Patchir� � � : : " � - - +
<br /> • Apply security related updates and patches to 5CADA � � �`
<br /> software(excludes full version upgrades,which are fiandied � � � � � � P'�' ; ` � �
<br /> under Reactive budget) ' ! '
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<br /> �
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<br /> - _ ....__._.__..___....,�.,,, . ..,,.,,::.._�___._.._.
<br /> DocumentaGon I �~ ; ,
<br /> • Copy Programs,Configurations,&Applications to Concentric � i �
<br /> Server ; ❑ ❑ ❑ ❑ ❑ �:
<br /> • Verify&Update Network Diagram = �
<br /> ' ---------- --------
<br /> *The fiequency intervals highlighted obove are typical Concentrio-recommended timeframes.
<br /> Project#190031.00 City of Decatur,Illinois
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