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i,ff...�..,�a:,'�`,'+:e� �6�ti <br /> ��, �� .a Support Services Agreement 2019-2021 <br /> Techno%ov&SCADA Budoet P/anninq <br /> Budgeting for SCADA and related technology items can be used to help prioritize and guide decisions and overall <br /> budget planning for capital improvements. Concentric believes that providing advanced notice(where possible) <br /> of recommended equipment, software, security, and communications improvements will provide a much more <br /> effective planning and implementation cycle. When this service is selected, our senior level design staff <br /> intentionally review the system architecture to determine the risk and benefit of both inaction or selected <br /> improvements. Our staff discusses the recommended improvements, phasing, and costs with you and then <br /> provides a letter and prioritized table of recommended improvements that summarize the costs of the <br /> recommended initiatives. <br /> _ `��� le �,�#�d? <br /> .�,��.�� �.. � ..�, . .���4 . <br /> Budget Planning&Cost Preparation(far following fiscal year) i Budgetary Letter � <br /> '—__--_ ---.. . ----------...__.._ . .. � <br /> Third-Partv Support Renewals <br /> The supported system includes hardware and software that may have applicable support and extended warranty <br /> agreements that are provided by a third party, such as the manufacturer or vendor/supplier. Once the initial <br /> installation's support/warranty period has expired,it is recommended that these agreements are maintained and <br /> renewed on a regular basis. If listed in the Included Services & Fees section of this agreement, Concentric will <br /> provide the renewals listed in the Third—Party Support Renewal list on Page 10. <br /> i<•...`��„�`qa' ,,t,a� ,-� ��, �4.c'�,r�o, . <br /> }'1 7 t.',, &�``: t,*d� 'W � <br /> ��....,,,....,s..e.w�...e.�'tLd` .1'w;..+.:a.'1.�e! . �3�.. ' <br /> Renew Third-Party Support Contracts � Contracts from OEM/Supplier � <br /> � <br /> Project#190031.00 City of Decatur,Illinois <br />