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Item 8: In acquiring SunGard Public Sector's Message Switch and Mobile Software,the <br /> Customer is responsible for all of the associated costs for wireless,WAN and LAN <br /> communication with the local providedState/NCIC neiwo�lcs. This may include the <br /> following: <br /> i. Dedicated Line <br /> ii. Any encryption ta meet State and FBI requirements <br /> iii. DSU to State <br /> iv. Any wireless carrier charges and setup <br /> v. Any installation Charges <br /> vi. Recumng charges or costs <br /> vii.Surcharges by the State <br /> Item 9: The Customer shall implement an Uninterruptible Power Supply(UPS)system for <br /> ali servers and all CAD workstations.This can be at the machine level or at the site <br /> level. SunGard Public Sector recommends the use of an enterprise level Maste�UPS <br /> and extemal generator for full power backup. <br /> Item 10: SunGard Public Sector software is designed for use with laser jet printers for report <br /> output in order to utilize the wider margins availabie. Report output on non-laser <br /> printers(inkjet, dot-matrix,etc.)may be adequate, but is not guaranteed by SunGard <br /> Public Sector. <br /> Item 71: Virtual Envi�onment Platform <br /> Infrastructure Overview. <br /> The server hardware may be made up of physical servers, virtual servers (using <br /> VMware ESX), or a combination of the two, provided, however, that following <br /> conditions apply. <br /> Custorner and VAAware are responsible far selecting the appropriate VMware <br /> application software and solution. <br /> VMware supports a set of ceftified operating systems and hardware. Customer and <br /> VMware are responsible for any interactions and/or issues that arise at the hardware <br /> or operating system layer as a result of iheir use of VMware. <br /> The use of a VMware virtual machine adds software overhead, which may impact <br /> petformance or scalability. Any statements made by SunGard Public Sector on <br /> expected product pertomnance on a hardware platform cannot be interpreted to apply <br /> to a virtual machine running on the same hardwa�e platform. Customer must allocate <br /> at least an equivalent amaunt af virtualized resources to the OSSI systems in order to <br /> address performance issues. The VMware organization can provide information on <br /> how ta tune your environment to maximize the performanoe within a virtual machine. <br /> IF a performance issue is reparted, the VMware layer, as well as the sofiware, will be <br /> suspect in the research. Any research required on the VMware pe�formance will be <br /> the�esponsibility of the Customer. <br /> SunGard Public Secto� will use commercially reasonable efforts to investigate <br /> potential issues with OSSI soflware ru�ning in conjunction with VMware. Whe�e <br /> issues are confirmed to be unrelated to the VMware sofiware, SunGard Public Sector <br /> will suppoct its software in a manner that is consistent with suppoR provided when that <br /> software is running natively under the host operating system. <br /> Required and/or aptional software vendors may not support VMware software. These <br /> vendors may require the issue to be reproduced independently from VMware <br /> software. <br /> Page 12 of 26 <br /> SPS Lbcense 7Mf2010 <br />