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i <br /> • Work with IT and other departments to encourage greater use of electronic and online <br /> payment methods <br /> Performance Outcomes <br /> Key Performance Metrics <br /> • Build general fund cash reserve <br /> • Secure an unqualified audit opinion <br /> • Limit number of annual audit adjusting journal entries <br /> • Quick turn-around from application to license approval <br /> • Timely purchasing order processing <br /> • Timely and accurate payroll processing <br /> • Reduce healthcare expense as a percentage of payroll <br /> � Reduce workplace injury and lost time accidents <br /> � Reduce property and liability claims <br /> • Quality utility customer service <br /> • Reduce customer service average telephone wait time and abandoned calls <br /> City of Decatur 35 <br /> 2020 Budget <br />