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UT OPENGOv <br /> 6.3. Documentation <br /> • Issue Escalation: Problem Statement with clear impact to the deployment and/or <br /> engagement. <br /> • Acceptance Document: Detail including change order or other process adjustments <br /> required and summary of the resolution. <br /> • Notes from Project Meetings, Executive Reviews, and Steering Committee <br /> meetings,as appropriate. <br /> 7. General Project Assumptions <br /> OpenGov is excited to work with Customer on the implementation of our OpenGov <br /> ERP Cloud. In order to ensure we are able to meet the project timeline and ensure <br /> Customer is successful in this , OpenGov asks that Customer abide by the General <br /> Assumptions detailed in this SOW. <br /> • This SOW is limited to the Implementation of the OpenGov Cloud as defined <br /> in the Project Scope.Any additional services or support will be considered out <br /> of scope. <br /> • Customer will commit and provide access to all necessary stakeholders and <br /> subject matter experts necessary to implement the solution defined in this <br /> SOW. <br /> • Customer is responsible for internal change management associated with the <br /> purchase of new software. <br /> • Service-level Agreement("SLA") <br /> o OpenGov and Customer commit to responding to inquiries,updates,or <br /> any other project-related matters in no less than 10 business days <br /> throughout the course of this project. If Customer is delayed in its <br /> response, Customer acknowledges that: a) the delay may impact the <br /> project schedule; and b) any fees for Professional Services due to <br /> OpenGov after such delay shall become due and OpenGov may invoice <br /> Customer for such prepayment. <br /> • Professional Services Offer Expiration: <br /> o This SOW is valid for up to 90 days from the Creation Date, or as <br /> agreed to in writing by OpenGov and Customer. <br /> S. Project Scope <br /> 8.1. OpenGov Reporting & Transparency Platform <br /> - - - OpenGov Reporting & Transparency <br /> Project les <br /> Deliverable <br /> 12 <br />