R2020-161 Resolution Authorizing Purchase of a Three-Year ESRI Small Municipal and County Government Enterprise License Agreement and ESRI Enterprise Advantage Program from ESRI, Inc.

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5.6 Activity Descriptions for Esri Managed Cloud Services.The Activity Description for Esri Managed Cloud Services orders must include the following: a. The Esri Managed Cloud Services Term.The time period in which Esri provides the Esri Managed Cloud Services to Customer.The Esri Managed Cloud Services term does not begin until setup and deployment of the data and application are complete. b. Targeted System Availability.The minimum percentage of time that Customer has external access to the application and associated Customer Content through the Internet.Examples of supported levels of system availability are 95 percent, 99 percent, and 99.9 percent. Not all EMCS offerings include a Targeted System Availability. c. Number of Anticipated Requests.A The number of requests made by an end user through a client(e.g., desktop computer,web application,mobile device)and sent to a server(s)that is set up in the Esri Managed Cloud Services Environment by Esri and performs computational tasks on behalf of the end user.An example of a common request used in a GiS is a map request.A map request is made every time a user pans,zooms, or queries a map service;. d. Amount of Data Storage.The storage capacity required to retain digital data,which is to be used and consumed in Customer GIS applications or Cloud Services. e. Learning and Services Credits Consumption.The price for the Esri ManagedCloud Services in Learning and Services Credits. The Data storage location may be defined in the Activity Description. 5.7 Travel and Per Diem Expenses.Any Esri travel and per diem expenses will be quoted separately.Travel expenses will include a 15 percent burden,and per diem will be determined in accordance with the full daily limits specified on the government General Services Administration (GSA)website at httas:llwww 4sa.govt. Customer will use Learning and Services Credits for travel and per diem expenses. 5.8 Notification of Consumed Credits. Esri will notify Customer if the authorized Learning and Services Credits are consumed prior to completion of the requested work. Customer may elect to direct the use of additional Learning and Services Credits, if available;procure additional Learning and Services Credits;or notify Esri to stop work on such requested work.Esri reserves the right to stop work if Customer has consumed all its Learning and Services Credits, 5.9 Review of Proposed Activities.Any activities proposed to be completed'under the Advantage Program will be subject to Esri's review and approval to ensure alignment with the intent of the program.. 5.10'Invoicing. a. Esri shall invoice Customer as quoted for the Advantage Program subscription,additional Learning and Services Credits, or Advisor services upon receipt of Customer's order. Subsequently,Esri will invoice annually at least 30 days in advance of the Advantage Program subscription expiration date.Esri will extend the Advantage Program subscription for a subsequent annual term upon receipt of Customer's payment of the renewal invoice.Esri will invoice fees for additional Learning and Services Credits or Advisor services upon receipt of Customer's order. b. Pricing for program renewals and new or additional Services will be in accordance with Esri's standard pricing at the time of purchase or renewal. 5.11 Termination and Expiration. Upon termination or expiration of an Advantage Program subscription: a. Services will end as of the expiration or termination date stated;and b. Unless either party terminates the Advantage Program subscription for cause,Customer may apply any unused Learning and Services Credits toward any Professional Services,Training, PSS,or related travel expenses that are scheduled as of the termination or expiration date, provided that the Learning and Services Credits are used within 3 months after the termination or expiration date.Any other unused Learning and Services Credits will expire 30 days after the expiration or termination date; if Customer renews the Advantage Program subscription within this time period,any unused Learning and Services Credits will remain valid for up to 2 years from the purchase date or termination of this Agreement,whichever comes first. E204AP Page 7 of 17 March 5,2020