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d. "Learning and Services Credits"means a contracted unit of exchange that Customer may use to acquire <br /> Professional Services,Training,PSS, Esd Managed Cloud Services,or related travel expenses as described <br /> below. <br /> e. "Premium Support Services"or"PSS"means a prioritized incident management and technical support <br /> program further described at http://support.esri.conVen/support/i)remium. <br /> f. "Advisor"means an Esri consultant assigned to work with Customer to provide Professional Services such <br /> as advising Customer on GIS strategies,facilitating annual planning,and developing and coordinating a <br /> collaborative workplan under the Advantage Program. <br /> 5.2 Advantage Program Description,The Advantage Program is provided on an order-by-order, annual <br /> subscription basis and provides strategy and planning support in addition to a menu of items including <br /> Professional Services,Training,PSS,and Esri Managed Cloud Services that Customer can select to best meet <br /> its needs with guidance from Advisor.The Advantage Program may change from time to time.The Advantage <br /> Program includes the following: <br /> a. Advisor.Customer will receive up to the number of Advisor hours ordered, Customer may elect to retain <br /> additional Advisor hours for a supplemental price. <br /> b. Annual Planning Meeting.A 1-day annual planning meeting is included. <br /> c. Work Plan.A collaboratively developed document is designed to drive the program's implementation through <br /> definition of Customer's GiS vision,goals,and objectives. <br /> d. Learning and Services Credits.Customer will receive the number of Learning and Services Credits ordered. <br /> Customer may use the credits toward any combination of Professional Services,Training, PSS, Esd Managed <br /> Cloud Services, or related travel expenses.Customer may order,for an additional price,additional Learning <br /> and Services Credits. Learning and Services Credits may be exchanged as described at the applicable <br /> Advantage Program website. Esri will provide a monthly report outlining usage of Learning and Services <br /> Credits to date to the Authorized Contact. <br /> e. Technology Webcasts. Esri will provide an email invitation to the Authorized Contact for webcasts' <br /> presenting business and technical information related to enterprise GIS, <br /> f. No Project Services.The Advantage Program is not designed for Esri to provide project-specific <br /> Professional Services such as custom application or database development for solutions or applications. Esd <br /> will not provide these types of Professional Services under the Advantage Program and does not warrant that <br /> Deliverables provided under an Advantage Program will comply with Specifications. <br /> 5.3 Authorized Contact Information.Customer identifies the following person as its initial Authorized Contact. <br /> (to be completed by Customer) <br /> Contact Name: Wit'*% <br /> Address: *(C74ey K F1 <br /> City, State,ZIP: eg jr,"rt &2513 <br /> Email:_ trkCO 4CWA&X'� . 190 U <br /> Telephone;tl 1't)&45Q 2 24 6 <br /> Fax: <br /> 5.4 Current on Maintenance.Customer must remain current on standard Software Maintenance during the <br /> Advantage Program term. <br /> 5.5 Authorization of Learning and Services Credits Use. Customer will contact its account manager or Advisor <br /> to consume Learning and Services Credits for a particular request. Esri will submit an Activity Description by <br /> email to Customer for confirmation and authorization to use Learning and Services Credits.Customer may <br /> authorize the consumption of Learning and Services Credits by submitting an email.Esri will begin work and <br /> deduct the estimated credit amount stated in the Activity Description from the unused Learning and Services <br /> Credits available. <br /> E204AP Page 6 of 17 March 5,2020 <br />