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The Chief Safety Officer for each contract is responsible for reviewing all safety events, mitigation <br /> strategy, reviewing events and recommending any necessary disciplinary action.They work closely with <br /> all departments and communicates well.The Chief Safety Officer is not only responsible for internal <br /> reporting to the contractor headquarters, but also for external reporting to the City's Accountable <br /> Executive. <br /> The contractors Operations Department is responsible for monitoring and modifying routes, primarily <br /> for performance reviews.Safety elements added to the existing service performance review allows <br /> safety data to be collected with route proposals or modifications. <br /> Customer service representatives monitor incoming customer feedback and if safety issues are <br /> presented,the customer service representative forward the documented customer feedback to the <br /> appropriate department for further investigation. <br /> Monitoring Service <br /> The City collects performance and safety data from both its contractors as required per each contract. <br /> The data includes safety performance targets as required by the Federal Transit Administration's <br /> National Transit Database and Illinois Department of Transportation.The Accountable Executive <br /> evaluates this information to identify trends in performance and safety. If anomalies are noted in the <br /> data, contact with the contractor will be made by AE to identify the cause of the variance. <br /> The City collects performance and safety data from both contractors as required per each contract.The <br /> data includes safety performance targets as required by the Federal Transit Administration's National <br /> Transit Database and Illinois Department of Transportation.The AE evaluates this information to identify <br /> trends in performance and safety. If anomalies are noted in the data, contact with the contractor will be <br /> made to identify the cause of the variance. <br /> The monthly data collected include: <br /> ♦ Passenger Counts by Route by Day <br /> ♦ Total Revenue Hours <br /> ♦ Accident Log(Preventable/Non-Preventable) (AFR) <br /> ♦ Employee Injuries(IFR) <br /> ♦ Complaints (Valid/Invalid) <br /> ♦ Road Calls(Vehicle Breakdowns that Require Maintenance to Scene and/or Towing) <br /> ♦ Monthly National Transit Database(NTD) Report to include the following: <br /> o Fatalities <br /> o Injuries <br /> o Safety Events <br /> o System Reliability <br /> ♦ Vehicle Inspection Report(Maintenance and Daily Vehicle Inspection Reports) <br /> ♦ Facility/Equipment Inspection <br /> The City uses an Excel program to track these data points and conduct analysis to identify trends. <br /> 21 <br />