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decaturl <br /> OPERATION OF TRANSIT MANAGEMENT SERVICES public L:) <br /> • <br /> C tranpit <br /> s <br /> ystemm <br /> MV is dedicated to improving transparency and communication in the new term. The <br /> : regional and local management team will attend quarterly meetings, while the local team <br /> : will participate in weekly meetings. Additionally, John or a designee will attend board <br /> meetings to communicate successes and to facilitate continuous improvement and <br /> innovation in the service. <br /> Technologies to Enhance Mobility and Safety <br /> Safety Drives our Operation <br /> Lytx Innovation Award Winner <br /> MV's Vice President of Safety Professional, quality transportation is <br /> Operations Stephanie Weber accepted marked by passenger-focused service and <br /> • the inaugural Lytx Innovation Award in transparent communication. In 2019, MV's <br /> • February 2020. Providing mobility for Vice President of Safety, Stephanie Weber, <br /> 110 million passengers a year, we are introduced Destination Zero to MV's safety <br /> on a transformational path using data meetings. MV, led by this initiative, is on a <br /> to optimize performance and deliver quest to Destination Zero. Zero risks, zero <br /> best-in-class safety and customer accidents, zero injuries. <br /> service. For the past two years, we <br /> have taken a more proactive approach <br /> • to finding and mitigating risk. Safety is our core operating value and is <br /> at the center of everything we do. <br /> MV is proud of our strong safety program in <br /> Decatur. In the first year as a turnkey <br /> operation, General Manager John Ramonez <br /> implemented MV's best practices around <br /> safety, incident and accident procedures, <br /> and refresher training. His work brought a <br /> reduction of preventable accidents year-to- <br /> date, and he looks forward to continued <br /> improvement through the next term. <br /> MV has cultivated a culture of safety <br /> through several methods. MV's proposal <br /> includes the following benefits to bring continued support to this plan: <br /> Comprehensive Operator Training: All new operators receive up to 108.33 hours <br /> AV <br /> \A,,t 20 LEET of MV's training; existing operators retained in their current <br /> • positions are provided refresher training. <br /> Customer Service Training Program: All operators and staff receive transit-specific <br /> customer service training. MV's proprietary Platinum Connection Customer Service <br /> MV TRANSPORTATION , INC. - RFP TRANSIT #2020-01 9 <br />