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1.7. Customer Payment. The monetary instruments remitted in conjunction with a bill payment transaction. <br /> I.S. Customer Payment Data. Information pertaining to Customer Payments received when a payment is <br /> processed through the Payment System including any Nonpublic Personal Information. <br /> 1.9. Customer Payment Funds. Customer Payments plus any associated fees due FirsTech. <br /> 1.10. Effective Date. Has the meaning described in the above introductory paragraph. <br /> 1.11. Enhancement. All improvements to Software that add new functionality. <br /> 1.12. Equipment. The hardware components provided by FirsTech, including firmware,of a Payment System. <br /> 1.13. FirsTech Intellectual Property. Has the meaning described in Section 5. <br /> 1.14. Force Majeure Event. Has the meaning set forth in Section 11.4. <br /> 1.15. Host Computer. Has the meaning described in Section 2.3. <br /> 1.16. NACHA Rules.The rules and operating guidelines of the National Automated Clearing House Association or <br /> equivalent legislation in the jurisdictions in which the Client operates. <br /> 1.17. Nonpublic Personal Information. Information of a Customer that is not publically available and that is <br /> provided to FirsTech to facilitate Customer Payments. <br /> 1.18. Payment Category.A type of payment to be performed by FirsTech and/or its contractors for Client in <br /> connection with its Customers pursuant to this Agreement and a signed Services Schedule. <br /> 1.19. Payment Outlet. Physical location where the Services are available to Customers. <br /> 1.20. Payment System. Multiple pieces of Equipment that are designed to function,or are provided by FirsTech to <br /> Client with the intent that they function,as a single operational entity with the Software required for use in <br /> performing the Services. <br /> 1.21. Processor. Has the meaning described in Section 3.7. <br /> 1.22. Processing Day. A Banking Day unless otherwise specified by a Services Schedule. <br /> 1.23. Return Item. A Customer check or debit retumed or dishonored due to non-sufficient funds(NSF),account <br /> closed,stopped payment,etc. <br /> 1.24. Service Fees. Any service fees required to be paid by Client or permitted to be retained by FirsTech pursuant <br /> to this Agreement or any applicable Services Schedule. <br /> 1.25. Services. The payment processing services and related platform services provided under this Agreement and <br /> each Services Schedule executed by the parties. <br /> 1.26. Software. FirsTech's proprietary software, including any components licensed to FirsTech from third party <br /> software providers,used to provide the Payment System. Software is provided in object code form only,as <br /> incorporated into the Payment System. <br /> 1.27. Third Party Software and Services. Software and/or services contracted by FirsTech for use in connection <br /> with the Services and/or the Payment System and provided by third party service providers. <br /> 1.28. Update. A software release that either remedies deficiencies in the Software or improves operating <br /> performance of the Software without altering its basic functionality. <br /> 1.29. Additional Definitions. Definitions specific to each Payment Category will be defined in the Services Schedule <br /> referencing such Payment Category. <br /> 2. FirsTech Obligations <br /> 2.1. Payment System. FirsTech will use reasonable efforts to provide client with access to the Payment System <br /> including any Updates,other than Enhancements,and make the Payment System available at least 99%of the <br /> time during the hours of 9am to 5pm central time on each Processing Day,excluding planned downtime and <br /> downtime relating to a Force Majeure Event. <br /> Master Services Agreement -2- <br />