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5 <br /> c' i. <br /> Fixed Fee Services <br /> PinfectMana4ement <br /> Plan, schedule, and coordinate the activities that must be performed to complete the project and provide <br /> support services. <br /> Pl vactive Maintenance <br /> If included, all services described within this section will be provided by Concentric for the specified fee <br /> regardless of actual hours of work performed. Proactive Maintenance is provided for hardware that <br /> appears in the Hardware List included in this Agreement. <br /> If included, Concentric will monitor certain aspects of the IT infrastructure, as well as perform periodic <br /> routine scheduled maintenance (detailed in the following table) in order to minimize unexpected system <br /> shutdowns by resolving issues before they reach a critical nature. Upon completion of the scheduled <br /> service, Concentric will provide written confirmation the service was completed. <br /> Scheduled services will be provided during Standard Hours if service does not significantly impact <br /> network performance. Scheduled services that may significantly impact network performance, and are <br /> not urgently needed to maintain network security, will be scheduled during other hours as agreed upon <br /> by Concentric and the Customer. Standard Hours are considered Monday—Friday 7:30 am to 5:00 pm, <br /> excluding major holidays. <br /> Project#210068.00 City of Decatur, IL <br />