Laserfiche WebLink
The following table details the Proactive services included under this Support Agreement, and at what <br /> frequency: <br /> Minimum Service Frequency: <br /> Proactive MaintenanceTwice <br /> N/A Monthly Monthly Quarterly Annuall Annually <br /> Firewall Maintenance: <br /> • Upgrade Firmware ❑ ❑ ❑ ® ❑ ❑ <br /> • Review Security Logs&Backup Configuration <br /> Backup Review: <br /> • Upgrade Firmware&Check Free Space ❑ ❑ ❑ ® ❑ ❑ <br /> • Check and Back Up Configuration <br /> Server Maintenance: <br /> • Review Windows System Logs <br /> Review Windows Services <br /> • Apply Windows Updates <br /> • Check Drive Free Space ❑ ❑ ® ❑ ❑ ❑ <br /> • Verify&Update Anti-Virus Software <br /> • Verify Backups Functioning Properly <br /> Back Up SCADA Applications,if Applicable <br /> • Check UPS Operation(remotely,if possible) <br /> Server Infrastructure: <br /> • Perform Updates for BIOS, Drivers, Firmware,etc. ❑ ❑ ❑ ® ❑ ❑ <br /> • Review Server Hardware Operation <br /> Server Software: <br /> • Perform Backup and Anti-Virus Software Version ❑ ❑ ❑ ® Cl ❑ <br /> Upgrades. -- <br /> Workstation Maintenance: <br /> • Apply Windows Updates ❑ ❑ ® ❑ ❑ ❑ <br /> • Verify&Update Anti-Virus Software <br /> PLC,OIT,&Control Panel Maintenance: <br /> • Check functionality of Control Panel UPS <br /> • Back Up Programs <br /> . Check Status of Fuses,Circuit Breakers,&Surge <br /> Protectors El El El ® ❑ El <br /> Check Control Panel Thermal Management <br /> • Check for Environmental Issues with Water,Moisture, <br /> Dirt, Dust,etc. <br /> • Check for published PLC vulnerabilities and recommend <br /> upgrade(to be implemented using T&M Services) <br /> Radio Maintenance; _ <br /> • Check signal strength and back up configuration ® ❑ ❑ ❑ ❑ ❑ <br /> SCADA Alarm Testing: <br /> . Manually test critical alarms(up to 50)from SCADA to ❑ ❑ ❑ ❑ ❑ <br /> ensure they continue to work properly <br /> SCADA Patching: <br /> • Apply security related updates and patches to SCADA ❑ ❑ ❑ ® ❑ ❑ <br /> software(excludes full version upgrades,which are <br /> handled under T&M Services) <br /> Documentation: ❑ ❑ ❑ ❑ ❑ <br /> • Verify&Update Network Diagram <br /> Project#210068.00 City of Decatur, IL <br />