R2021-75 Resolution Authorizing an Intergovernmental Agreement with the State of Illinois Department of Innovation and Technology and the City of Decatur, Illinois for Fiber Optic Network Management Services

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3.1 During the Term of this Agreement, DoIT shall perform the following Fiber Management Services as described below: i) Networks Operations and Customer Support: (1) 24x7x365 Helpdesk at Communication Management Center monitoring the network and responding to alarms and customer calls; (2) Regional Technology centers provide local customer support; (3) Management/coordination of ongoing splice requests; (4) Management of fiber/conduit acceptance; (5) Management/coordination of third party contractors for splicing; (6) Coordination between maintenance contractor and customers for scheduled maintenance work; (7) Customer notifications/coordination for unscheduled maintenance work; (8) Management of locate contractor; ii) Maintenance: (1) Routine maintenance—patrol of network. Correcting potential hazards or deficiencies, for example, repairing or replacing damaged hand hole or man hole lids, replacing missing cable markers; (2) Emergency repair and restoration-24/365 call out to address service affecting conditions; (3) Fiber splicing and termination—Splicing services to address repairs or to interconnect with other providers (e.g. customer)fiber; (4) Pursue reimbursement for repair costs resulting from bad locating, failure to call JULIE, failure to adhere to locate markings; (5) Public Agency billed per Pricing section, above. Hi) Locates: (1) Responds to emergency and non-emergency locate requests, i.e. a party wanting to dig/trench an area where fiber is buried. The party notifies JULIE and JULIE issues a ticket to the State for the locate request. The company the State has contracted to processes the locate request goes out and marks ground where fiber is buried. ARTICLE 4-TERM 4.1 This IGA has an initial term starting on the last dated signature of the Parties and extending until November 7, 2021. Thereafter, this IGA will automatically renew for additional one (1) year terms, for no more than ten (10) years total,unless either Party provides notice,at least 30 days in advance of the anniversary of the last dated signature of the Parties, that it does not wish to renew. 5