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Participant submits the claim and defective part(s), when requested. Reimbursement for all <br /> accepted claims shall occur no later than sixty (60) days from the date of acceptance of a valid <br /> claim. Participant may dispute rejected claims or claims for which Contractor did not reimburse <br /> the full amount. Contractor and Participant will review disputed warranty claims during the <br /> following quarter to reach an equitable decision to permit the disputed claim to be resolved and <br /> closed.Contractor and Participant will review all claims at least once per quarter throughout the <br /> entire warranty period to ensure that open claims are being tracked and properly dispositioned. <br /> 12.9. WARRANTY AFTER REPLACEMENT/REPAIRS. If any component, unit, or subsystem is repaired, rebuilt, <br /> or replaced by Contractor or by Participant with the concurrence of Contractor, then the <br /> component, unit, or subsystem will have the unexpired warranty period of the original. Repairs <br /> will not be warranted if Contractor-provided or authorized parts are not used for the repair, <br /> unless Contractor has failed to respond within five days, in accordance with Section 13.2 Repairs <br /> by the Contractor. <br /> If an item is declared to be a Fleet Defect, then the warranty stops with the declaration of the <br /> Fleet Defect. Once the Fleet Defect is corrected, the items shall have three (3) months or the <br /> remaining time and/or miles of the original warranty, whichever is greater. This remaining <br /> warranty period will begin on the repair/replacement date for corrected items on each bus if the <br /> repairs are completed by Contractor or on the date Contractor provides all parts to Participant if <br /> repairs are completed by Participant. <br /> 12.10. WARRANTY PROCESSING PROCEDURES. The following list represents information required by <br /> Contractor from the Participant for processing warranty claims. One failure per bus per claim is <br /> allowed. <br /> ■ bus number and VIN <br /> ■ total vehicle life mileage at time of repair <br /> ■ date of failure/repair <br /> ■ acceptance/in-service date <br /> ■ Contractor part number and description <br /> ■ component serial number <br /> ■ description of failure <br /> ■ all costs associated with each failure/repair (invoices may be required for third-party <br /> costs): <br /> o towing <br /> o road calls <br /> o labor <br /> o materials <br /> o parts <br /> o handling <br /> o troubleshooting time <br /> The Participant's forms will be accepted by Contractor if all of the above information is included. <br /> Electronic submittal may be used if available between Contractor and Participant. <br /> 12.11. RETURN OF PARTS.When returning defective parts to Contractor,Participant will tag each part with <br /> the following: <br /> ■ bus number and VIN <br /> ■ claim number <br /> MASTER CONTRACT No.06719-01 <br /> PAGE 22 <br />