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■ part number <br /> ■ serial number(if available) <br /> 12.12. TIMEFRAME. Each claim must be submitted no more than thirty(30) days from the date of failure <br /> and/or repair, whichever is later. All defective parts must be returned to the Contractor, when <br /> requested, no more than forty-five (45)days from the date of repair. <br /> 13. QUALITY ASSURANCE <br /> 13.1. QUALITY ASSURANCE ORGANIZATION ESTABLISHMENT. Contractor shall establish and maintain an <br /> effective in-plant quality assurance organization. <br /> 13.2. QUALITY CONTROL.The quality assurance organization shall exercise quality control over all phases <br /> of production, from initiation of design through manufacture and preparation for delivery. The <br /> organization shall also control the quality of supplied articles. <br /> 13.3. AUTHORITY AND RESPONSIBILITY. The quality assurance organization shall have the authority and <br /> responsibility for reliability, quality control, inspection planning, establishment of the quality <br /> control system, and acceptance/rejection of materials and manufactured articles in the <br /> production of the transit buses. <br /> 13.4. MINIMUM FUNCTIONS. The quality assurance organization shall include the following minimum <br /> functions: <br /> ■ Work instructions: The quality assurance organization shall verify inspection operation <br /> instructions to ascertain that the manufactured product meets all prescribed requirements. <br /> ■ Records maintenance:The quality assurance organization shall maintain and use records <br /> and data essential to the effective operation of its program.These records and data shall be <br /> available for review by the resident inspectors. Inspection and test records for this <br /> procurement shall be available for a minimum of one year after inspections and tests are <br /> completed. <br /> ■ Corrective action: The quality assurance organization shall detect and promptly ensure <br /> correction of any conditions that may result in the production of defective transit buses. <br /> These conditions may occur in designs, purchases, manufacture, tests or operations that <br /> culminate in defective supplies, services,facilities,technical data or standards. <br /> 13.5. BASIC STANDARDS AND FACILITIES. The following standards and facilities shall be basic in the quality <br /> assurance process: <br /> ■ Configuration control: Contractor shall maintain drawings, assembly procedures and <br /> other documentation that completely describe a qualified bus that meets all of the options <br /> and special requirements of each Purchase Order. The quality assurance organization shall <br /> verify that each transit bus is manufactured in accordance with these controlled drawings, <br /> procedures and documentation. <br /> • Measuring and testing facilities: Contractor shall provide and maintain the necessary <br /> gauges and other measuring and testing devices for use by the quality assurance <br /> organization to verify that the buses conform to all specification requirements. These <br /> devices shall be calibrated at established periods against certified measurement standards <br /> that have known,valid relationships to national standards. <br /> ■ Production tooling as media of inspection: When production jigs, fixtures, tooling <br /> masters, templates, patterns and other devices are used as media of inspection, they shall <br /> MASTER CONTRACT NO.06719-01 <br /> PAGE 23 <br />