R2023-201 Resolution Accepting Proposal of Truescreen Inc. for Background Check Services

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t.)e Details matter. verifications,as we believe that arrangement does not provide an adequate level of quality control.Clients can choose from a variety of research options, including customized employment verification questions, our proprietary DegreeScan® search for diploma mills and the ability to verify the accreditation of post-secondary schools. Professional Licenses & Certifications To verify professional licenses and certifications, Truescreen researchers only use primary source verification to confirm the validity of professional credentials or licenses, obtain current status and report any disciplinary or administrative actions taken againstthe applicant. All license verifications are conducted by our in-house research department staff. We do not outsource or subcontract any of our verifications. Our systems also allow us to track clients' licensed workforce and automatically re-verify licenses prior to expiration for credentialing compliance. Turnaround Time Turnaround time is one of the key performance indicators we use to evaluate our services, so Truescreen created a sophisticated suite of processes and tools to ensure that we provide reports quickly and accurately. All of the investigative reports that we produce are managed through The Producer, a proprietary, paperless workflow system that operates according to our ISO-certified quality management system protocols. The average turnaround times for a few of our commonly ordered searches are as follows: Average From the minute we receive a report request, The Producer breaks it into Background Screening Serviice�� Turnaround Time individual components so research can SSN Verification/Validation Near real-time begin immediately. Credit Report Search Near real-time The system stores the client's service parameters to ensure their consistent Federal Criminal Record Search Near real-time application; it is also coded to ensure Sex Offender Registry Search Near real-time compliance with all applicable laws, SanctionsScreen+®Search 0.40 While research is underway, the system keeps track of each call,fax or letter and National Criminal Database Search 0.65 indicates when the next action is Professional License Verification 0.72 required. The final report is generated County Criminal Record Search 1.60 and delivered to the client when the last piece of research is complete. Statewide Criminal Record Search 1.67 Employment Verification 2.26 Education Verification 2.40 Empowered by Vertical Screen.