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ENGAGEXCHANGE <br /> The ENGAGEXCHANGE is an online community and the central hub of <br /> ideas, guidance,tips, advice, and more for our CivicEngage customers. It <br /> reflects our commitment to: <br /> Connection-Customers can connect with their peers to ask questions, <br /> discover solutions, share ideas, and join focus groups and beta <br /> opportunities. <br /> Direction-Customers will have the opportunity to provide targeted input <br /> on the future direction of the CivicEngage roadmap and will be able to <br /> submit ideas for improvements and enhancements. <br /> CONTINUING PARTNERSHIP <br /> We won't disappear after your website is launched.You'll be assigned <br /> a dedicated customer success manager. They will partner with you by <br /> providing information on best practices and how to utilize the tools of <br /> your new system to most effectively engage your residents. <br /> MAINTENANCE <br /> CivicPlus is proactive in identifying any potential system issues. Through regularly scheduled reviews of site logs, error <br /> messages, servers, router activity, and the internet in general, our personnel often identify and correct issues before <br /> they ever affect our customers'web solutions. Our standard maintenance includes: <br /> • Full backups performed daily <br /> • Regularly scheduled upgrades including fixes and other enhancements <br /> • Testing <br /> • Development <br /> • Operating system patches <br /> civicplus.com 15 <br />