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Hosting & Security <br /> CivicPlus protects your investment and takes hosting and security of our customers'websites seriously. Redundant <br /> power sources and internet access ensure consistent and stable connections.You'll find that our extensive, industry- <br /> leading process and procedures for protecting and hosting your website are unparalleled.We offer secure data <br /> center facilities, constant and vigilant monitoring,and updating of your system, including 99.9%guaranteed up-time <br /> (excluding maintenance). <br /> If you experience a DDoS attack or threat, CivicPlus has mitigation and DDoS Advanced Security options available to <br /> you at the time of an event.Whatever your needs are we have an option that will be a fit for your community. <br /> • Highly reliable data center&secure facility <br /> • Managed network infrastructure <br /> Data Center • On-site power backup&generators <br /> • Multiple telecom/network providers <br /> • Fully redundant network <br /> • System monitoring - 24/7/365 <br /> • Multiple network providers in place <br /> Bandwidth <br /> • Burst bandwidth - 22 Gb/s <br /> • Unlimited bandwidth usage for normal business operations (does not apply in the <br /> event of a cyber attack) <br /> • Engage software updates <br /> • Server management&monitoring <br /> • Multi-tiered software architecture <br /> • Server software updates&security patches <br /> Hosting • Database server updates&security patches <br /> • Antivirus management&updates <br /> • Server-class hardware from nationally recognized provider <br /> • Redundant firewall solutions <br /> • High performance SAN with N+2 reliability <br /> • Emergency after-hours support, live agent (24/7) <br /> • On-line status monitor by Data Center <br /> Disaster Recovery <br /> • 8-hour guaranteed recovery TIME objective (RTO) <br /> • 24-hour guaranteed recovery POINT objective (RPO) <br /> • Pre-emptive monitoring for disaster situations <br /> • Multiple,geographically diverse data centers <br /> • Defined DDoS Attack Process <br /> DDoS Mitigation • Identify attack source and type <br /> • Monitor attack for threshold*engagement <br /> DDoS Advanced • Not Included -additional coverage available at time of event (fees will apply) <br /> Security Coverage • Additional fees will apply <br /> *Thresholds:Traffic exceeds 25 Mb/s sustained for 2+ hours.Traffic over 1 Gb/s at any point during attack <br /> civicplus.com 16 <br />