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Docusign Envelope ID: F592A598-AF87-4A25-A559-5B099935EACD <br /> SOV DE <br /> -- <br /> 7'T 9�\ <br /> A <br /> Nct f0`. OpenGov <br /> Implementation and Support: <br /> OpenGov will initiate, validate,configure,train and launch the permitting solution for Decatur. Support includes a <br /> dedicated Success Manager,web, chat,email, phone support with on-demand onboarding and continuous <br /> learning. <br /> Hosting&Security: <br /> OpenGov uses infrastructure provided by the world's leading Cloud Service Providers,and maintains strategic <br /> partnership with AWS and Microsoft Azure. OpenGov is both SOC II and SOC III compliant with U.S. based data <br /> centers including bank-level security and data encryption, Single Sign On(SSO)and Role-Based Access Control <br /> (RBAC). No City hardware is required to use OpenGov. <br /> A sample of Return on Investment Examples: <br /> • 85%faster inspections.(Sun Prairie,WI) <br /> • 35% increase in front office efficiency.(Ithaca, NY) <br /> • Saved staff up to 7 hours per day.(Kernersville, NC) <br /> • Increased permit revenue by up to 30%.(New Canaan, CT) <br /> • Cut permit processing time by 40% due to mobile access for inspectors.(Granby, NY) <br />