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Q OPENGOV <br /> best practices from the public and private sector in order to coach our customers through <br /> the change management needed to leverage our best practices and quality software. This <br /> methodology requires a degree of focus and engagement to ensure collaboration between <br /> both parties to produce the desired results in a timely manner. We look forward to our <br /> partnership and can't wait to show you how The OG Way will improve the way you do <br /> business and the services you're able to provide to your citizens! <br /> Project Initiation <br /> During project initiation, we will introduce project resources, review the products and <br /> services purchased, establish a project charter, finalize project timelines, and conduct the <br /> kickoff meeting. Both OpenGov and Customer are responsible for assigning their Project <br /> Managers for the project. We will hold a planning meeting to review all project documents <br /> OpenGov has received to date. We'll also provide additional worksheets that need to be <br /> included. We'll set-up meetings to finalize the project plan, project charter,and ensure there <br /> is a centralized location for these documents to be stored for collaboration. Lastly, we'll <br /> determine the date for the larger kickoff meeting and discuss the agenda for this critical <br /> meeting. <br /> Best Practice Review <br /> • OpenGov will provide your team with access to OG University and OpenGov's <br /> Resource Center so that you can start learning. <br /> • Provided checklists with samples of data and information that we'll need completed. <br /> We will obtain all data and integration information at this time in our standard format. <br /> • We will review your agency-specific documents to make sure we understand your <br /> business requirements. <br /> • We will then coach you on our best practices by showing you how our tool works in <br /> the most effective manner. <br /> • Based on our best practices review, we'll make solution recommendations based on <br /> our domain expertise. <br /> • We'll align with your team based on our understanding of your operating processes <br /> based on technical requirements and product functionality. <br /> • We will review all data and integration requirements. A data map will be mutually <br /> agreed upon and signed off on by Customer. <br /> • We will present a solution document to be mutually agreed upon prior to starting the <br /> configuration. <br /> Configuration <br /> • We will set-up the base configuration based on the mutually agreed upon solution <br /> document. <br /> 4 <br />