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Q OPENGOV <br /> deployment. OpenGov follows three guiding principles for governance to maximize the <br /> deployment value with our customers: <br /> • Regular communication aligned to the agreed upon project plan and timing will <br /> occur. OpenGov expects our customers to raise questions or concerns as soon as <br /> they arise. OpenGov will do the same,as we can only address items when known. <br /> • Executive involvement is expected from both OpenGov and Customer. Not only <br /> may Executives be called upon to clarify expectations and/or confusion, but also to <br /> steer strategic items to maximize the value through the deployment. <br /> • Commitment to the direction outlined in this SOW and critical assessment change <br /> orders to ensure they drive value. <br /> 5.1. Regular Communication Components <br /> Frequency Purpose Participants <br /> Meeting <br /> OpenGov Customer <br /> Quarterly Engagement Quarterly Overview of PM, ES, PM, PL, <br /> Management Review Program Status, others as ES,others <br /> Review Value Realization, necessary as <br /> ("QMR") trends,savings necessary <br /> reports,SLA, <br /> program <br /> improvement, <br /> technology,and <br /> discuss program <br /> adjustments <br /> Statement Bi-Annually Review of PM, ES, PM, BO. <br /> Committee milestones per AE,CM ES <br /> commercial <br /> agreement, review <br /> budget and fiscal <br /> matters. <br /> Discuss strategic <br /> direction from <br /> deployment, <br /> alignment of <br /> OpenGov with <br /> Customer's 3-year <br /> 9 <br />