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® OPENGOV <br /> Functionality Description <br /> Internal User OpenGov will provide 3 two-hour training sessions designed for Internal <br /> Training Users such as Inspectors or Intake Review staff. <br /> • Internal Users are trained to: <br /> o Understand how to use the system to complete the tasks <br /> needed perform their roles/responsibilities <br /> o Understand the functionality and workflow of the <br /> Permitting, Licensing or Code Enforcement process. <br /> Sign Off Customer to complete OpenGov-provided sign off document <br /> Customer will provide written approval that Administrator can: <br /> • Build/Configure <br /> • Troubleshoot <br /> • Maintain <br /> Customer will provide written approval that Internal Users: <br /> • Have been trained on: <br /> o Functionality <br /> o Tasks needed to perform their roles/responsibilities <br /> 9. Acceptance <br /> 9.1. Acceptance Process <br /> All Deliverables require acceptance from the Customer Project Manager(s) following the <br /> completion of Deliverables and upon Project Closure. Customer is responsible for <br /> conducting any additional review or testing of such deliverable pursuant to any applicable <br /> acceptance criteria agreed upon by the parties for such deliverable. Upon completion of <br /> these phases, the OpenGov Project Manager shall notify the Customer Project Manager(s) <br /> and provide the necessary documents for review and sign off. <br /> The following process will be used for accepting or acknowledging Deliverables and Project <br /> Closure: <br /> • OpenGov shall submit the completed deliverables to Customer to review or test <br /> against the applicable acceptance criteria. Customer shall notify OpenGov promptly <br /> of its acceptance or rejection in accordance with the agreed upon acceptance <br /> criteria. <br /> 21 <br />