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Utility Customer Service Division is responsible for administration and management of <br /> water utility, sanitary sewer utility, storm water utility and the recycling program, customer <br /> service matters and activities, including billing, collection, commencement, and <br /> termination of water service. Administration of billing and procedures comply with all <br /> ordinances approved by the City Council. <br /> Staffing <br /> The Finance Department is staffed with twenty-four(24)full-time positions, including nine <br /> (9) management and fourteen (15) AFSCME union positions. <br /> City Treasurer and Chief Financial Officer <br /> City Comptroller—plus six(6)financial support positions, including Accounting Assistants, <br /> Customer Payment Specialists <br /> Budget & Revenue Officer <br /> Payroll Administrator <br /> Risk Manager <br /> Compliance Officer <br /> Finance Coordinator (assistance to finance, payroll, risk management) <br /> Procurement Officer— plus one (1) Buyer <br /> Utility Billing Customer Service Manager — plus eight (8) financial support positions <br /> including Senior Utility Customer Service Representatives, Utility Customer Service <br /> Representatives, and Utility Customer Service Payment Specialist <br /> Budget Highlights <br /> Key Initiatives <br /> • Successfully secured all internal and external financial reporting requirements in <br /> accordance with deadlines <br /> • Secured all debt payments and debt covenants of the organization <br /> • Refunded four outstanding bond issues with 2025A and 2025B bond issues saving <br /> over $2 million in interest <br /> • Completed City annual financial audit in a timely manner <br /> • Completed food & beverage tax audits <br /> • Finished fourth year of Employee Health Clinic <br /> • Finished third year online portal for utility billing <br /> • Implemented online system for Time and Attendance in Payroll <br /> • Initiated City Health Fair in the spring <br /> • Compliance Officer completed several audits to ensure the City is receiving all <br /> revenues according to ordinances <br /> 39 <br />