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Performance Outcomes <br /> Performance Outcomes identify the volume of workload processed through the finance <br /> department and customer service provided to internal and external customers. <br /> Key Performance Metrics <br /> • Utility customer service telephone calls handled. <br /> o 2021: 52,280 <br /> o 2022: 52,820 <br /> o 2023: 59,352 <br /> o 2024 57,575 <br /> o 2025: (through July): 33,549 <br /> • Purchase Order amounts per fiscal year. <br /> o 2019 Total $27,284,907 <br /> o 2020 Total $16,183,196 <br /> o 2021 Total $22,991,721 <br /> o 2022 Total $31,714,457 <br /> o 2023 Total $61,140,599 <br /> o 2024 Total $68,131,307 <br /> o 2025 (total through July) $48,837,414 <br /> • Purchase Orders per fiscal year. <br /> o 2019: 2,613 <br /> o 2020: 2,320 <br /> o 2021: 2,284 <br /> o 2022: 2,688 <br /> o 2023: 2,677 <br /> o 2024: 2,814 <br /> o 2025 (total through July): 1,824 <br /> 40 <br />