R2026-23 Resolution Authorizing City of Decatur to Enter into Agreement with Locality Media, LLC DBA First Due for Records Management System (RMS) Services and Implementation

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4. Data Migration First Due understands the importance of data migration to our customers and has extensive experience working to migrate historical records into the platform. First Due will use best efforts to migrate applicable data from Customer's existing systems utilizing data migration best practices.This includes: • Data Migration Planning Session • Assistance/Guidance in extracting data from existing system/s • Mapping extracted data to First Due import workbooks • Importing of Data into First Due The Data Migration scope of this SOW will be to import legacy data from Customer existing systems in order for the Purchased Products to be operational. This includes operational data and historic records. Note that there are times when certain data is not seen as valuable to migrate to First Due. First Due and Customer will agree during the planning phase on what data needs to be migrated and priorities around data migration. 5. Integrations As part of this SOW, First Due will Implement all integrations and relevant scope outlined in Exhibit A. Integrations will be implemented during the configuration and optimization phases outlined above. In most cases,these integrations will be aligned with the module they are related.The only exception to this is the CAD Integration which, if part of scope,will have its own dedicated session at the beginning of an implementation. Customer or complex integrations may follow this same exception and have their own sessions to implement. First Due will support these integrations post go-live. Note First Due is not responsible for outages, issues, and failures of 3rd Party Vendors.First Due will,however,always endeavor to work with Customer to resolve issues, regardless of responsibility. Any additional scope or detail related to Integrations will be listed below. 6. Customer Success Manager First Due understands the value of ongoing Customer Success activities post go-live. As part of this SOW, Customer will receive a Customer Success Manager who will be the point person for Customer post go- live. Customer will receive regular check-ins to ensure the adoption of the Purchased Products.As part of the regular check-ins,the Customer Success Manager can help Customer with any major enhancements or issues, new feature updates, interest in other modules and additional training needs. 7. Customer Support A customer's success is important to First Due and we understand having a reliable, knowledgeable Customer Support (or Support) team there to help is vital. Customer Support provides a central point of contact to ensure that all customer support requests are responded to and resolved. Below is a summary of the support components. 7.1 Contacting Customer Support Customer Support is a service provided to our customers when they have questions, requests, or issues with the Services. When Customer submits a support request, a Support Ticket (or Ticket) is created within First Due's Support CRM and a unique ID(or ticket number) is assigned to track and document Customer's support request. We offer a variety of channels to communicate with our Support team: • Online: https://support.firstduesizeup.com/portal/en/kb/first-due-community-connect-support • Email:support@firstdue.com • Phone: (516) 874-5818 7.2 Self-Service Resources First Due strives to provide useful, empowering self-service resources that are available 24/7 on our online Support Center.Our Knowledgebase contains step-by-step/how-to articles, FAQs, videos, best practices, etc. First Due Agreement for Services,Feb 2026 Page 12 of 14