R2026-23 Resolution Authorizing City of Decatur to Enter into Agreement with Locality Media, LLC DBA First Due for Records Management System (RMS) Services and Implementation

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2.3.4 Data Migration: Data Migration will occur throughout the project and can be summarized in three steps: (1) initial data migration at the beginning of the project required for configuration, (2) import of historical records, usually occurring throughout the project, and (3) final data migration immediately before go-live. First Due's Data Migration team will review your legacy data environment and provide guidance on the best path to extract,map,and import the data into First Due. • Key Meeting(s): Data Migration Planning • Milestone(s): Data Migration Sign-Off • Customer Task(s): Extract or provide access to legacy data based on guidance from First Due Data Migration team, Data Mapping Assistance, review and approve data load. • Deliverable(s): Data Migration Plan, Data Mapping Assistance, Data Import 2.3.5 Training: As the project is in the final stages, the Training Manager will work with the Customer to arrange a training plan that will result in the successful adoption of the Purchased Products. Note that while Webinar Administrator training will occur during configuration and optimization sessions, the Training Manager will arrange formal Webinar and/or Onsite Train-the-Trainer and/or End User Training Session(s). Additive to the provided training, Customer will also have access to live weekly training academy sessions as well as on demand online training videos and training guides via the First Due Knowledgebase. • Key Meeting(s):Training Planning,Training Sessions • Milestone(s):Training Completed • Customer Task(s): Coordinate staff to be trained • Deliverable(s):Training Plan and Training Session(s) 2.3.6 Go-Live: Once all modules have been signed off and training has been arranged or completed, First Due will work with the Customer to kick-off the Go-live process. This includes: (1) Final System Acceptance, (2) Go-live planning meeting, (3) Final Data Migration, (4) Go-live, and (5) Post go- live implementation support. • Key Meeting(s): Go-live planning, Post Go-live Check-Ins • Milestone(s):System Acceptance, Go-live • Customer Task(s): Final Testing • Deliverable(s): Post Go-live Implementation Support (2-4 weeks) 2.3.7 Transition to Customer Success: Following the completion of the post go-live support period and assuming all critical implementation tasks are complete, Customer will be transitioned to their Customer Success Manager(CSM) and to the First Due Support team. • Key Meeting(s): Customer Success Transition Meeting • Milestone(s):Transition to Customer Success and Support • Customer Task(s): N/A • Deliverable(s): N/A 3. Training Training is an integral part of any successful implementation.First Due is focused on providing your agency adequate training to ensure effective user adoption of the platform. As part of this SOW, the Customer shall receive: • Formal training as outlined in Exhibit A • Administrator Training as part of the Configuration/Optimization • Access to live First Due Academy Webinars • Access to online recorded training videos and guides via an interactive knowledgebase Any additional scope or detail related to Training will be listed below. First Due Agreement for Services,Feb 2026 Page 11 of 14