R2026-23 Resolution Authorizing City of Decatur to Enter into Agreement with Locality Media, LLC DBA First Due for Records Management System (RMS) Services and Implementation

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to support post go-live. During the Implementation they will regularly check-in to ensure progress is being made and help with the addition of new modules or scope from a commercial perspective. Post go-live, they will provide regular check-ins to ensure the Customer is adopting the Purchased Products and deriving value from them. • Training Manager: Responsible for developing and executing the training plan, with the goal of effective adoption of the Purchased Products by Customer. The Training Manager will be involved throughout the project to ensure they have the Customer specific knowledge to design the most effective training plan possible. 2.3 Implementation Phases 2.3.1 Discovery& Planning: Once the Project has been assigned, Customer will receive a set of tailored discovery questionnaires.Once filled out,the Implementation Manager will schedule a Project Kick- Off.During this meeting the Customer will receive access to the First Due platform,meet the project team and receive an initial product tour. The Implementation Manager will also provide an overview of the project plan, decide the meeting cadence, and formalize the next steps. CAD Integration and Data Migration planning meetings are also held during this phase,if required.These meetings will be led by the Technical Implementation Specialist. • Key Meeting(s): Project Kick-Off, CAD Kick-Off, Data Migration Planning • Milestone(s): Project Kick-Off,System Access • Customer Task(s): Fill Discovery Questionnaires • Deliverable(s): Welcome email, Initial Account Set-Up,System Logins Provided 2.3.2 Configuration: After planning is complete, the Implementation Manager will begin scheduling the Configuration sessions. Before each configuration session there will be some light prep work for the Customer to complete.Generally,there will generally be one (1) configuration session per module, but in cases where there is more complexity,there may be multiple.These sessions will either be run by the Implementation Manager or the Implementation Product Specialist, depending on the module. • Key Meeting(s): Module Configuration Sessions (1-2 per module) • Milestone(s): N/A • Customer Task(s):Configuration Prep Work (per module) • Deliverable(s): Initial Module Configuration • Scope: All Purchased Products 2.3.3 Optimization: After the configuration is complete, the Customer will be provided with test work (module User Acceptance Testing (UAT)) to complete. Following the completion of the UAT work, Optimization Sessions will be held to review Customer feedback,correct any issues,and finalize the configuration of the module.There will generally be one (1) Optimization session per module,but in cases where there is more complexity, there may be multiple. Once a module is configured and optimized, the Customer will be provided a module sign-off document to review and sign. Note Configuration and Optimization sessions may run interchangeably to ensure the project stays on- track. • Key Meeting(s):Module Optimization Sessions (1-2 per module) • Milestone(s): Module Acceptance and Sign-Off (1 per module) • Customer Task(s): Optimization Prep Work(UAT per module) • Deliverable(s): Module Optimization resulting in Customer Acceptance • Scope:All Purchased Products First Due Agreement for Services,Feb 2026 Page 10 of 14