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first due <br /> Statement of Work <br /> For <br /> Decatur Fire Department <br /> Quote Number: 1545132000621308230 <br /> 1. Introduction <br /> 1.1 Purpose <br /> The purpose of this Statement of Work ("SOW") is to clearly define the Implementation, Training, Data <br /> Migration, Integrations, Customer Success Manager, Customer Support, and Assumptions for Customer <br /> from First Due for the purchased product(s) set forth in this Exhibit A ("Purchased Products"). <br /> 1.2 Scope <br /> This SOW includes the configuration, optimization, and deployment of the Purchased Products with the <br /> goal of meeting the organizational needs of the Customer. <br /> 2. Implementation <br /> 2.1 Overview <br /> e ew <br /> First Due utilizes a combination waterfall and iterative approach to implementation. This includes <br /> Discovery, Configuration, Optimization, Data Migration, Training, and Go-Live. <br /> 02 04 06 <br /> CONFIGURATION DATA GO-LIVE <br /> MIGRATION <br /> GO f <br /> • <br /> • <br /> 01 03 05 07 <br /> DISCOVERY OPTIMIZATION TRAINING SUPPORT <br /> & PLANNING <br /> 2.2 Implementation Resources <br /> • Implementation Manager: Project lead and go-to person, acting as the primary liaison between the <br /> Customer and the First Due project team.The Implementation Manager will develop and execute the <br /> project plan, manage communication, and ensure adherence to predefined timelines and quality <br /> standards. This individual is also responsible for helping to configure the core system and some of the <br /> more straightforward modules. <br /> • Implementation Product Specialist(s):While the Implementation Manager will lead the overall project, <br /> Product Specialists will be brought in to help configure and optimize specialty modules such as Fire <br /> Prevention,ePCR,Assets&Inventory,Training,Scheduling, and Reporting.They are product experts in <br /> First Due and are versed in industry best practices for their specific product specialties. Depending on <br /> the modules purchased and complexity, your project may be assigned 1-3 Product Specialists. <br /> • Technical Implementation Specialist: Responsible for managing data migration from your current <br /> vendor to First Due and the integration between First Due and CAD. The Technical Implementation <br /> Specialist team comes from a diverse background, ranging from database management to public <br /> safety software integration. <br /> • Customer Success Manager: As the point person after project completion, the Customer Success <br /> Manager(CSM)will be part of the implementation as an advocate and to ensure a seamless transition <br /> First Due Agreement for Services, Feb 2026 Page 9 of 14 <br />