Laserfiche WebLink
5 Managed Support Agreement 2026 <br /> Service Definitions <br /> Fixed Fee Services <br /> Project Management <br /> Plan, schedule, and coordinate the activities necessary to complete the project and provide support services. <br /> Proactive Maintenance <br /> If included,Concentric will provide all services described within this section for the specified fee, regardless of the <br /> actual hours of work performed. Proactive Maintenance is provided for hardware that appears in the Hardware <br /> List included in this Agreement. <br /> If included,Concentric will monitor certain aspects of the IT infrastructure and perform periodic routine scheduled <br /> maintenance (detailed in the following tables) to minimize unexpected system shutdowns by resolving issues <br /> before they become critical. Upon completion of the planned service,Concentric will provide written confirmation <br /> that the service was completed. <br /> Scheduled services will be provided during Standard Hours if the service does not significantly impact network <br /> performance. Scheduled services that may significantly impact network performance and are not urgently <br /> required to maintain network security will be scheduled during other hours, as agreed upon by Concentric and <br /> the City. Standard hours for Proactive Maintenance are Monday through Thursday,7:30 AM—5:00 PM,excluding <br /> major holidays. <br /> Project#2501542.00 City of Decatur <br />