R2026-34 Resolution Authorizing the 2026 Managed Support Agreement with Concentric Integration, LLC for South Water Treatment Plant SCADA System

Home Browse Search

6 Managed Support Agreement 2026 Concentric monitors certain core infrastructure components using our remote support toolset. If problems are detected, labor to repair falls under Time and Material (T&M) services. There may be times when the cost of repairing a component exceeds the cost of replacing it. In that case,we will discuss this with you and recommend a replacement if that situation occurs. Before the agreement starts,we require that supported devices have active manufacturer support contracts(warranties). These support contracts can be included in the Third-Party Support Renewals section below. Service Frequency:2 Core Infrastructure Maintenance N/A Monthly Quarterly Annually Server Monitoring • Monitor for issues that may arise. • Review Windows System Logs. • Review Windows Services. ❑ © ❑ ❑ • Apply Windows Updates. • Check Drive Free Space. • • Verify&Update Anti-Virus Software,if provided by Concentric Backup monitoring • Monitor the success of the backups and verify their proper completion. • Perform annual test restore from backups. ❑ ❑ ® ❑ • Back Up SCADA applications,if applicable. (Minor software patches-hotfix or incremental updates will be covered under this agreement. Major software patches-version upgrades or feature releases will be charged T&M with approval) Network Monitoring • Review networking device(routers and managed switches)logs to ❑ ❑ ® ❑ determine if any problematic conditions are occurring. • Check networking devices for firmware update availability. Firewall Monitoring • Monitor security logs and configurations for suspicious activity. ❑ ❑ ® ❑ • Check firewall devices for firmware update availability. Workstation Monitoring • Check workstation event logs for unusual or problematic events. ❑ ❑ ® ❑ • Apply Windows Updates. • Verify&Update Anti-Virus Software,if provided by Concentric Concentric Integration uses ConnectWise Products as its remote monitoring and management platform. Installation of a secure agent is required on the servers and workstations covered within this agreement to fulfill the Core Infrastructure Maintenance services above. If this is not permitted, Concentric shall be notified before executing this agreement, and alternative means of providing the Core Infrastructure Maintenance services will be quoted. 2 Service frequency denotes the minimum frequency in which manual Core Infrastructure Maintenance shall be performed by Concentric Integration. Concentric Integration reserves the right,at its discretion,to supplement or replace manual Core Infrastructure Maintenance with automated methods, using ConnectWise RMM,to fulfill the Core Infrastructure Maintenance services. Project#2501542.00 City of Decatur