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7 Managed Support Agreement 2026 <br /> The following table details the SCADA-specific proactive services included under this Support Agreement and at <br /> what frequency: <br /> Proactive Maintenance Service Frequency: <br /> N/A Quarterly Twice Annually Annually <br /> PLC,OIT,&Control Panel Maintenance: <br /> • Check the functionality of the Control Panel UPS <br /> • Back Up Programs <br /> • Check the Status of Fuses,Circuit Breakers,&Surge Protectors <br /> • Check Control Panel Thermal Management ❑ < ❑ ❑ <br /> • Check for Environmental Issues with Water,Moisture,Dirt, <br /> Dust,etc. <br /> • Check for published PLC vulnerabilities and recommend <br /> upgrades(to be implemented using T&M Services) <br /> Radio and Cellular Router Maintenance: <br /> • Check signal strength and backup configuration ❑ ❑ ❑ <br /> SCADA Alarm Testing: <br /> • Manually test critical alarms(up to 50)from SCADA to ensure ❑ ❑ ❑ <br /> they continue to work properly <br /> SCADA Patching: <br /> • Apply security-related updates and patches to SCADA software <br /> (excludes full version upgrades,which are handled under T&M ❑ ❑ ❑ <br /> Services) <br /> Documentation: ❑ N/A N/A <br /> • Verify&Update the Network Diagram <br /> The following table details the hardware proactively supported at the service frequency stated above: <br /> Type Description Expires Vendor Serial# Model <br /> Number <br /> Managed Server DECAC-HIST1 3/31/2026 VMware,Inc. VMware-56 4d 4c Ob 7c VMware7,1 <br /> cd 6d Ob-da 28 Oe 5b ae <br /> bb c7 63 <br /> Managed Server DECAC-HIST1 3/31/2026 VMware,Inc. VMware-56 4d 4c Ob 7c VMware7,1 <br /> cd 6d Ob-da 28 Oe 5b ae <br /> bb c763 <br /> Managed Server DECAC-SC1 3/31/2026 VMware,Inc. VMware-56 4d be 75 a9 VMware7,1 <br /> 93 6a 2b-e5 2c da 5b 7c <br /> 34a3ee <br /> Managed Server DECAC-SC1 3/31/2026 VMware,Inc. VMware-56 4d be 75 a9 VMware7,1 <br /> 93 6a 2b-e5 2c da 5b 7c <br /> 34a3ee <br /> Managed Server Optiplex 7000 8/20/2026 Dell 787N2Q3 Optiplex 7000 <br /> Managed Server PowerEdge R740 10/16/2026 Dell 3HK7VH3 PowerEdge <br /> R740 <br /> Managed Server SVVTDC01 3/31/2026 VMware,Inc. VMware-56 4d 05 Oe 71 VMware7,1 <br /> 96 9e 1c-46 b9 Oc 65 ff la <br /> a2 ab <br /> Project#2501542.00 City of Decatur <br />