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Client:City of Decatur IL <br /> Opportunity#:1003525100530.2 <br /> Date:February 03,2026 P R E S I D I O' <br /> Title:Webex Calling Migration <br /> • Additional required tasks discovered through the planning and design review but not mentioned in <br /> this SOW or changes to the design after the signoff of the design phase and/or during the <br /> implementation phase. <br /> • Upgrade, modification, or repair of equipment or applications to effectively deploy this scope. <br /> • Defective equipment provided by the Client and integrated into the solution requiring additional <br /> diagnostic troubleshooting and/or remediation. <br /> • Troubleshooting issues due to Client changes to configurations made "after"releasing the system <br /> or"after"a specific milestone completion in a multi-site phased deployment. <br /> • Delays due to issues relating to site preparation that result in delays to the project. <br /> • Delays in responding to scheduling requests, acceptance requests, and requests for information. <br /> • Insufficient notice of a schedule change. If a 24-hour notice is not provided, charges may be <br /> applied. <br /> Confidential and Proprietary Page 19 of 25 <br /> SOW-V1.25 <br />