R2026-42 Resolution Authorizing Engagement of Presidio Inc for Maintenance, Support, and Migration Services for the City Phone System

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Client:City of Decatur IL Opportunity#:1003525100530.2 Date:February 03,2026 P R E S I D I O' Title:Webex Calling Migration 5. PRACTICE SPECIFIC DETAILS 5.1. Collaboration Services For Projects related to IP Telephony. PLEASE READ CAREFULLY. IT IS CLIENT'S RESPONSIBILITY TO UNDERSTAND ITS OBLIGATIONS TO ENABLE E911 SERVICE. • E911 SERVICE. Under rules adopted by the Federal Communications Commission as well as pursuant to various state laws, certain multi-line telephone systems("system") must enable e911 service by permitting callers to dial 911 and by providing certain information about the caller's location to emergency responders (collectively, "the e911 rules"). Client acknowledges and agrees that the sale, installation, and/or operation of the system by Presidio are functions performed by Presidio under the control and direction of the Client. Client further acknowledges and agrees that it controls and oversees the implementation of the system after installation and that it is responsible for compliance with the e911 rules. • E911 CHARACTERISTICS. Client acknowledges that the system has certain characteristics that distinguish it from traditional, legacy, circuit-switched services. These characteristics may make the system unsuitable for some clients. Client should carefully evaluate their own circumstances when deciding whether to rely solely upon the system to enable e911 service. Client acknowledges that it is Client's responsibility to determine the technology or combination of technologies best suited to meet client's emergency calling needs and to make the necessary provisions for access to e911 service (such as maintaining a conventional landline phone or wireless phone as a backup means of completing emergency calls). • E911 LIMITATION OF LIABILITY. Client acknowledges and agrees that Presidio will have no liability whatsoever in the event that: (a)client or any other caller using the system is unable to place or complete a call to 911 or access e911 service; (b)emergency responders do not respond, or do not respond to the location at which the system, client, or caller is physically present or require emergency services; or(c)client fails to comply with the e911 rules. Under no circumstances whatsoever will Presidio have any liability associated with e911 service, including, and without limitation, in the event of: (a) loss of electrical power; (b)loss of internet connectivity; (c)defective or misconfigured client premises equipment; (d) network congestion; (e)delays associated with the delivery of caller location information; (f) restrictions created by non-voice equipment; (g)relocated equipment, including outside of the united states; (h)the simultaneous use of one line with multiple pieces of equipment; (i)failure of emergency response centers to answer a 911 call; (j)failures of any third parties that are responsible for routing 911 calls; (k)the use of non-native telephone numbers; or(I)any force majeure event. Client acknowledges and agrees that the limitation of Presidio's liability is a material term to this agreement, that it would not otherwise enter into this agreement without this limitation, and that client agrees that these limitations are reasonable. • E911 INDEMNITY. Client agrees to defend, indemnify, and hold harmless Presidio, its officers, directors, employees, affiliates, and agents from any and all claims, losses, damages, fines, penalties, costs, and expenses(including, without limitation, reasonable attorneys'fees)by, or on behalf of, client or any third party or any caller using the system relating to e911 service, including, and without limitation, the inability of a caller to place or complete a 911 call or the failure of client to deliver client location information as required by the e911 rules. Confidential and Proprietary Page 20 of 25 SOW-V1.25