R2026-42 Resolution Authorizing Engagement of Presidio Inc for Maintenance, Support, and Migration Services for the City Phone System

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Client:City of Decatur IL Opportunity#:1003525100530.2 Date:February 03,2026 P R E S I D I O Title:Webex Calling Migration 6. ASSUMPTIONS & RESPONSIBILITIES Presidio makes the following assumptions and has identified the following Client responsibilities in developing this Statement of Work. These assumptions and responsibilities serve as the foundation on which the project estimate, approach, and timeline were developed. By signing this SOW, Client agrees that these assumptions and responsibilities are correct and valid.Any changes to the following assumptions and responsibilities must be processed using the Presidio Change Management Process and may impact the project duration and labor requirements. 6.1. Engagement Assumptions The following project assumptions are made and will be verified as part of the engagement: • Client has read and agrees with all Items contained or omitted within this Statement of Work. • This SOW supersedes all prior written or oral agreements, representations, and understandings related to the subject matter hereof.Any purchase order submitted pursuant to this SOW shall be subject to the terms herein and shall not be subject to any new or different terms, including pre- printed terms on such order. All changes to this SOW must be executed in writing and accepted by both parties, as indicated by authorized signature, prior to the execution of work. • Presidio will hold no responsibility for any changes made"after"releasing the system to the Client. Presidio expressly disclaims any liability for non-performance or the delivery of poor quality of services resulting from errors or omissions in information provided to Presidio by Client, whether Presidio knew or should have known of any such errors or omissions, or whether Presidio was responsible for or participated in the gathering of such information. Significant delays, revisits, or cancelled changes outside of Presidio's control may necessitate a change order to account for rescheduling. • Working Hours: Presidio and Client will jointly agree on the location of the resources, onsite requirements, and what time the services will be provided. By default: o Services delivered by resources working in North America and Europe will be provided from 8 AM to 5 PM, relative to the local time zone of the assigned resources, Monday through Friday, excluding standard Presidio holidays specific to the resources' location. o Services delivered by resources working in India will be provided from 11 AM to 8 PM 1ST, Monday through Friday, excluding standard Presidio holidays specific to the resources' location. o Resources may work hours other than those defined as normal business hours to accommodate their travel schedules and time zones. • Any Items or tasks not explicitly listed as in-scope within this SOW are considered to be outside of the scope and not associated with this SOW and price. • If integration of the product is performed at a Presidio facility, then transfer of ownership (acceptance)occurs upon the receipt and integration of goods at Presidio, regardless of shipment, as manufacturers will not accept returns of opened products. • Presidio will not be responsible for troubleshooting networks, applications, and/or hardware if the Client does not have formal change management documented processes and policies. • Presidio may engage subcontractors and third parties in performing a portion of this work. • Presidio will not make changes to the configuration of any network equipment after it has been installed and tested. • Some activities included in this project may be performed on Presidio's premises. • Not all features or functions of the installed system are included in the scope of this engagement. Confidential and Proprietary Page 21 of 25 SOW-V1.25