R2026-42 Resolution Authorizing Engagement of Presidio Inc for Maintenance, Support, and Migration Services for the City Phone System

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Client:City of Decatur IL Opportunity#:1003525100530.2 Date:February 03,2026 P R E S I D I O Title:Webex Calling Migration • Presidio reserves the right to modify the approach outlined within this SOW if it does not alter the timeline or overall outcome of the engagement. • Presidio will configure the systems outlined within this Statement of Work with a unique set of authentication credentials unless otherwise provided by the Client. Upon the completion of the engagement, Presidio will provide Client with all usernames, passwords, and additional authentication information that were implemented during the engagement. Presidio strongly recommends that these credentials be changed upon the completion of the engagement. • Any documentation will be delivered in Presidio format unless otherwise stated in this SOW. • Project success criteria will be defined by the Client and jointly agreed to with Presidio. • Client staff will participate throughout the implementation. 6.2. Client Responsibilities The following Items are listed as the Client's responsibilities for this engagement. Client is responsible for performing the Items and activities listed in this section or arranging for them to be performed by a third party if appropriate. • Provide a primary contact and a secondary contact when the primary is unavailable with the authority and the responsibility of issue resolution, and the identification, coordination, and scheduling of Client personnel to participate in the implementation of the SOW. Without a single Client point of contact, a Project Change Request may be required for the additional effort by Presidio. • Be responsible for having in place active manufacturer support contracts on all devices that are the subject of this SOW. • If on-site services are required and authorized, Client will: o Provide all required physical access to Client's facility(identification badge, escort, parking decal, etc.), as required by Client's policies. o Validate the site readiness prior to the dispatch of Presidio personnel to perform the services being contracted. • If system access is required: o Provide all required functional access(passwords, IP address information, etc.), as required for Presidio to complete the tasks. o Provide high-speed access to the Internet for verification of device support requirements and for software downloads. o Provide VPN remote access for troubleshooting and configurations related to the project, as necessary. Utilizing Webex, Microsoft Teams,or other similar screen-sharing/meeting technology as opposed to independent VPN access or virtual desktop is out of scope.If there is no other option, Presidio will issue a Change Request to add additional funds to the project to accommodate the increase in time and effort. • Provide required and requested documentation or information needed for the project within two (2) business days unless otherwise agreed to by all parties. • Provide Presidio with access to their systems, appropriate processes, and personnel as reasonably necessary for Presidio to fulfill its obligations. • Where appropriate, knowledgeable resources will be made available for functional questions and making business decisions. It is also expected that Client staff will participate throughout the implementation. Confidential and Proprietary Page 22 of 25 SOW-V1.25