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a. Online Ticket Payment-Makes it convenient for parking patrons to pay citations. This <br /> should help improve the collection rate and reduce staff time demands at the teller <br /> windows. <br /> b. Online Appeals—Improves customer service for the appeal process and makes a <br /> permanent written record of the appeal. This should help reduce staff demands at the <br /> teller windows and provide a higher level of service for parking patrons. <br /> c. Online Parking Account—Parking permit holders can update their own contact <br /> information reducing staff time for updating contact records. <br /> d. Online Parking Permit Sales—Automates parking permit sales for downtown employee <br /> and parking garage parking permit customer service. This feature enables customers to <br /> automatically pay monthly parking fees on-line. <br /> e. Online Waitlists -Once available permits sell out, allow customers to sign up for a <br /> waitlist to receive a permit once space becomes available. Waitlists are now maintained <br /> manually. <br /> f. Conference and Convention Event Parking Permits—Enables Downtown conference <br /> and convention event organizers to purchase and print bar-coded permits online prior to <br /> the event. <br /> T2.Systems software is cloud based so it does not put additional burdens on the City's information <br /> technology hardware. The products are automatically updated as necessary without any actions <br /> required by City staff. <br /> POTENTIAL OBJECTIONS: There are no known objections to this resolution. <br /> INPUT FROM OTHER SOURCES: None. <br /> SCHEDULE: Implementation is planned to begin about mid-June with the services going live <br /> scheduled for late September 2015. <br /> BUDGET IMPLICATIONS: The purchase of this software is funded in the Public Works <br /> Department budget. <br /> STAFF REFERENCE: Richard Marley, Publics Works Director will be in attendance at the City <br /> Council meeting to answer questions on this item. <br /> This memorandum was prepared by Richard Marley. <br /> Attach: 2 <br />