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Software product lines, Hot Fix Releases are not made available to Itron customers generally but may be included in the next
<br /> scheduled Service Pack for general release.
<br /> ii. Support for Releases of Itron Enterprise Edition and Openway Software. This subsection applies only
<br /> to Itron Enterprise Edition and OpenWay software products. Maintenance Services for Itron Enterprise Edition and OpenWay software
<br /> products shall be limited to the most recent System Release and the prior System Release (and the most current Service Pack
<br /> Release associated with such System Release). Customer will test and install Service Pack Releases associated with the System
<br /> Release in use by Customer within 12 months of such Service Pack Releases being made available to Customer. Customer will
<br /> upgrade to the latest System Release at least every twenty-four (24) to thirty-six (36) months. At Customer's request, Itron may
<br /> provide Release installtion services at its then-current hourly rates. Itron may elect to provide Maintenance Services for an
<br /> unsupported Release of Itron Software at its then-current rates for customer support.
<br /> iii. Support for Releases of all Other Itron Software. This subsection applies to all Itron Software other than
<br /> Itron Enterprise Edition and OpenWay Software products. Maintenance Services for all Itron Software other than Itron Enterprise
<br /> Edition and OpenWay software products shall be limited to the most recent System Release and the two prior Service Pack Releases.
<br /> Customer will test and install System Releases and Service Pack Releases within 12 months of such Releases being made available
<br /> to Customer. At Customer's request, Itron may provide Release installation services at its then-current hourly rates. Itron may elect to
<br /> provide Maintenance Services for an unsupported Release of Itron Software at its then-current rates for customer support.
<br /> e. Mandatory Revision.
<br /> In the event that Itron, in its sole reasonable discretion,determines that any Itron Software is,or may(as applicable)be: (i)subject to a
<br /> material Error; (ii)the subject of a material security breach; or, (iii) be subject to a third party infringement claim or suit of any kind,
<br /> Itron may issue a mandatory revision in correction of one or more of these issues (a "Mandatory Revision"). Itron disclaims all
<br /> liability and obligations that arise due to,or are result of, Customer's failure to test and install a Mandatory Revision in a timely fashion.
<br /> f. Interoperability.
<br /> Itron makes no representation or warranty regarding the ability of the Itron Software to interoperate with third party hardware or
<br /> software other than software or hardware identified as compatible with the Itron Software in Itron's published documentation for such
<br /> Itron Software(the"Documentation").
<br /> g. Documentation and Software Library.
<br /> Itron will make an electronic copy of the Documentation available to Customer at no additional charge via physical media or download
<br /> access. Itron will maintain a copy of its most recent supported version of the executable Itron Software to be made available to
<br /> Customer as necessary in the event of corrupted or inoperative Itron Software.
<br /> h. Restoring Software to Maintenance Services.
<br /> If Customer declines Maintenance Services after the end of warranty or discontinues Maintenance Services for any Itron Software,and
<br /> thereafter wishes to resume Maintenance Services for the most recent Release of such Itron Software, Customer shall, prior to
<br /> receiving such Maintenance Services, notify Itron in writing of its request for Maintenance Services and pay Itron's then-current re-
<br /> initiation fee.
<br /> i. Exclusions.
<br /> Itron shall have no obligation to Customer to the extent any Itron Software is adversely affected by: (i) use of the Itron Software in
<br /> combination with other software, equipment or communications networks that are not referenced in the Documentation; (ii) any
<br /> modification to the software or operating environment that is made other than through the fault of Itron,after the Effective Date; (iii)the
<br /> use of a version of the Itron Software that is not supported by Itron; (iv)Customer's failure to implement a Fix provided by Itron; (v)the
<br /> operation or maintenance of the Itron Software other than through the fault of Itron; (vi)viruses introduced through no fault of Itron; (vii)
<br /> use of the Itron Software other than as permitted by Itron, including Software operated on Equipment that has been serviced or
<br /> repaired by a third party that is not Itron certified; or(viii) Customer's failure to perform Customer responsibilities in accordance with
<br /> this Agreement.
<br /> j. Customer Responsibilities.
<br /> i. Remote Communications.
<br /> Customer will obtain, install, operate, and maintain remote communications software and equipment in a manner that will allow for
<br /> remote access to the Software. Customer will make such remote access available to Itron representatives, as necessary, for remote
<br /> diagnosis and troubleshooting of the Software.
<br /> ii. System Configuration and Administration.
<br /> Customer will ensure that its equipment, system peripherals, operating system,and data communications environment associated with
<br /> the Software is configured, operated, and maintained in accordance with the Documentation and any applicable third party
<br /> documentation. These administrative activities shall include but not be limited to: checking audit logs, clearing discovered exceptions,
<br /> and performing daily, weekly, and monthly operational tasks and system responsibilities. Customer will consult with Itron prior to
<br /> making changes that may affect the operation of the Software.
<br /> iii. Network Administration.
<br /> Customer will monitor and maintain, repair, replace and upgrade its local, and wide area network components (if any)—including
<br /> network servers, network clients, network hubs, routers, modems, and other software components necessary for efficient and reliable
<br /> network operations associated with the Software—to ensure continued conformance with the Documentation. In addition, Customer
<br /> will administer related host names, Internet Protocol addresses, network interfaces, access,security, communications, and equipment
<br /> and software version control.
<br /> iv. Database Administration.
<br /> Customer will administer the agreed upon database(s)associated with the Software, including hardware and software components, in
<br /> accordance with the Documentation or any applicable third party documentation, which administration shall include, monitoring the
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