R2015-34 RENEWAL OF MAINTENANCE AGREEMENT Netech Corporation

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Peace of Mind-24x7x365 As part of our commitment to service excellence, Netech has assembled an experienced team of technical staff to assist in the operation and maintenance of your network. We offer a comprehensive suite of services to help maintain your Cisco solution. The maintenance suite is designed to protect your investment 24x7x365. Single Point of Contact with Full Support Team One phone number, one email address is all you need for the support of all your Cisco equipment. Toll Free Access to Help, All Day, Every Day The Netech Technical Center is staffed by a 24-hour, customer service team to support your organization. The group is staffed 24 hours a day, seven days a week, 365 days a year. Relationship Netech Corporation's Cisco maintenance services eliminate the frustration of dealing with remote support providers who do not have in-depth knowledge of your network, and therefore cannot supply expertise. Netech's support engineers will know your network! They hold your configurations, both hardware and software, and can provide configuration and implementation expertise if necessary. This work can be done at the local Netech office configuration area and delivered ready to install, or done on-site at your location. Local Parts Hardware replacement parts are guaranteed in stock for your configuration at locations in Wisconsin, Michigan, Ohio and Indiana. Priority Service As a preferred customer under Netech Maintenance, you'll receive priority treatment should you ever require an engineer to be dispatched to your location. The engineer will be onsite within the terms of your contract and will make the resolution as quickly as possible with parts from our local offices. Flexibility Netech has complete flexibility, which allows us to make contracts for partial year service and extend services to make all of your contracts co-terminus. The contracts can be tailored to suit your particular budget and/or business needs. "Netech partners with Cisco for support of your local or wide-area Cisco network with firstclass Netech Corporation services—end-to-end."