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ECMU Description <br /> Essential SW+Software + Upgrades <br /> ISV1 Description <br /> UC L1 + L2 24X7 NO HDW RPL <br /> SNT Description <br /> 8 x 5 x Next Business Day(NBD) <br /> Major and maintenance releases of Cisco IOS software <br /> 24 x 7 Access to TAC <br /> Business Hours Fault Resolution <br /> An Advance Replacement will ship the same day to arrive the next business day <br /> provided both the call and Cisco's diagnosis and determination of the failed <br /> hardware has been made before 3:00 p.m., local time. For requests after 3:00 <br /> p.m., local time, the Advance Replacement will ship the next business day. <br /> SNT Description <br /> 8 x 5 x Next Business Day(NBD) <br /> Major and maintenance releases of Cisco IOS software <br /> 24 x 7 Access to TAC <br /> Business Hours Fault Resolution <br /> An Advance Replacement will ship the same day to arrive the next business day <br /> provided both the call and Cisco's diagnosis and determination of the failed <br /> hardware has been made before 3:00 p.m., local time. For requests after 3:00 <br /> p.m., local time, the Advance Replacement will ship the next business day. <br /> SNTP Description <br /> SMARTnet Premium (SNTP)24 x 7 x 4 <br /> Major and maintenance releases of Cisco IOS software <br /> 24 x 7 Access to TAC <br /> 24 x 7 Fault Resolution <br /> Provide Advance Replacement parts on a Four-Hour Response basis twenty-four <br /> (24) hours per day, seven (7)days per week, including Cisco-observed holidays. <br /> SU3 Description <br /> Intrusion Prevention Services 24x7x4 <br /> Major and maintenance releases of Cisco IOS software <br /> 24 x 7 Access to TAC <br /> Business Hours Fault Resolution <br /> Provide Advance Replacement parts on a Four-Hour Response basis twenty-four <br /> (24) hours per day, seven (7)days per week, including Cisco-observed holidays. <br /> Signature File Notification. Provide Signature File Notification when Signature <br /> File(s)are made available. <br /> Provision of Signature File(s). Provide access to Signature File(s). Access to <br /> such Signature File(s) is limited to Products covered under a current Equipment <br /> list. <br />