Laserfiche WebLink
MOTOROLA SOLUTIONS <br /> 1.12.10 Motorola Gold Elite Gateways <br /> 1.12.11 ASTROTAC Comparators <br /> 1.12.12 PSC 9600 Site Controllers <br /> 1.12.13 PBX Switches for Telephone Interconnect <br /> 1.12.14 NFM/NFM XC/MOSCAD RTU <br /> 1.13 The ASTRO 25 SUA II does not cover all products. Refer to section 2.0 for exclusions and <br /> limitations. <br /> 1.14 Motorola agrees to provide implementation services necessary to upgrade the system to an eligible <br /> system release with an equivalent level of functionality up to once in a two-year period. The <br /> parties agree that any implementation services that are not directly required to support the system <br /> upgrade are not included. The parties further agree that implementation services necessary for <br /> system expansions and/or new features or functionality that are implemented concurrent with the <br /> system upgrade are not included. <br /> 1.15 As major system releases become available,Motorola Agrees to provide the following software <br /> design and technical resources necessary to complete system release upgrades up to a maximum of <br /> one system release upgrade per two-year contract period.: <br /> 1.15.1 Review infrastructure system audit data as needed. <br /> 1.15.2 Identify additional system equipment needed to implement a system release, if <br /> applicable. <br /> 1.15.3 Complete a proposal defining the system release, equipment requirements, <br /> installation plan, and impact to system users. <br /> 1.15.4 Advise Customer of probable impact to system users during the actual field upgrade <br /> implementation. <br /> 1.15.5 Program management support required to perform the system upgrade. <br /> 1.15.6 Field installation labor required to perform the system upgrade. <br /> 1.15.7 Upgrade operations engineering labor required to perform the system upgrade. <br /> 1.16 The parties agree that the ASTRO 25 SUA II pricing is based on the system configuration outlined <br /> in Appendix B. The parties further agree that this configuration is to be reviewed annually on the <br /> contract renewal date. Any change in system configuration may require an ASTRO 25 SUA I1 <br /> price adjustment. <br /> 1.17 The parties agree and acknowledge that the ASTRO 25 SUA 11 applies only to system release <br /> upgrades within the ASTRO 25 7.x platform. <br /> 1.18 Motorola agrees to issue the Software Maintenance Agreement("SMA")bulletin on an annual <br /> basis and post it in soft copy on a designated extranet site for Customer access. Standard and <br /> optional features for a given ASTRO 25 system release are listed in the SMA bulletin. <br /> 1.19 The parties agree that all services described in this SOW are available during the Standard <br /> Business Day unless otherwise agreed to by Motorola. <br /> ASTRO 25 System Upgrade Agreement II SOW May 1,2013 <br /> 3of10 <br />