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MOTOROLA SOLUTIONS <br /> 1.20 Coverage Continuity. <br /> 1.20.1 The parties acknowledge and agree that the ASTRO 25 SUA II requires continuous <br /> coverage beginning within(90)days after the expiration of system warranty. Should <br /> the Customer delay purchase of an ASTRO 25 SUA II beyond(90)days from <br /> system warranty expiration or elect to discontinue the ASTRO 25 SUA II and later <br /> decide to reinstate coverage, additional payment(s)will be necessary to cover the <br /> period for which coverage was discontinued or delayed. The total of payments for <br /> lapses in coverage will not exceed 3 years in equivalent ASTRO 25 SUA II <br /> coverage. <br /> 1.21 The Customer agrees that they shall: <br /> 1.21.1 Contact Motorola upon receiving the SMA bulletin to engage the appropriate <br /> Motorola resources for a system release upgrade. <br /> 1.21.2 Purchase any additional software and hardware necessary to implement optional <br /> system release features or system expansions. <br /> 1.21.3 Provide or purchase labor to implement optional system release features or system <br /> expansions. <br /> 1.21.4 Provide high-speed internet connectivity at the zone core site(s) for use by Motorola <br /> to perform remote upgrades and diagnostics during the upgrade period. <br /> 1.21.5 Properly store and make available hardware and software required to perform <br /> software upgrade services needed for installation of the system release. <br /> 1.21.6 If the Servicer is required to travel beyond two(2)hours or one hundred twenty <br /> (120)miles by vehicle from the prime site to a remote site to deliver this service,the <br /> Customer is responsible for incremental travel and expenses incurred. <br /> 1.21.7 Inform system users of software upgrade plans and scheduled system downtime. <br /> Perform appropriate system backups and make them readily available during the <br /> installation of the system release. <br /> 1.21.8 Assist Motorola in the preparation of a Customer Support Plan before system <br /> acceptance and provide all information necessary to complete the Customer Support <br /> Plan. <br /> 1.21.9 Cooperate with Motorola and perform all acts that are reasonable or necessary to <br /> enable Motorola to provide software upgrade services. <br /> 2.0 Exclusions and Limitations <br /> 2.1 The parties agree that Systems that have non-standard configurations that have not been certified <br /> by Motorola Systems Integration Testing are specifically excluded from the ASTRO 25 SUA II <br /> unless otherwise agreed in writing by Motorola and included in this SOW. <br /> 2.2 The parties agree that the ASTRO 25 SUA II does not include hardware replacement for all <br /> products. Version updates may be available in some cases,but complete product replacement is <br /> not covered for all products. <br /> ASTRO 25 System Upgrade Agreement II SOW May 1,2013 <br /> 4of10 <br />